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consumers
innovators, early adopters, early majority, late majority, laggards
is it really better? Cheaper, faster, higher quality, more convenient, more stylish, safer, more fun
relative advantage
Does it fit my life and values? Contactless payment app, culture and values, existing habits
compatibility
Can I understand and use this easily? Perceived complexity, difficulty
complexity
Can I experiment with this? Try a free version, test, borrow
trialability
Can I see the results? visible innovation and benefits, if you see others using it, curiosity, everyone has it maybe I should too. Wearable tech, solar panels
observability