Professional Communications

Rhetoric

Study of writing or speaking as a way of communicating information or persuading an individual

Intrapersonal communication

Conversation with one’s self

Encoding

Process of turning idea into symbols that can be communicated

Transmission

Act of sending the message

Interpersonal communication

Communication between sender and one other person

Small group communication

Occurs with 3-20 people

Public Communication

Communication with a group larger than 20 people

Decoding

Translation of a message into terms the receiver can understand, occurs in receiver’s mind

Informal

Casual sharing of information, no customs or rules involved

Etiquette

Art of using good manners in any situation

Formal

Conforms to specific protocol, typically planned

Upward Communication

Lower to higher levels within an organization

Lateral Communication

Between peers

Downward Commication

Higher to lower

Protocol

Set of customs or rules of etiquette

Body language

Gestures, facial expressions, posture

Haptics communication

Touch, mainly handshakes

Paralanguage

Attitude projected from tone and pitch

Adjourning

Team comes together to decide how to work without a team member who left

Parliamentary procedure

Process for holding meetings to be orderly and democratic

Passive behavior

Acception what happens without trying to change it

Agressive Behavior

Expressing individual needs with little interest in or respect for others’ needs

Assertive behavior

Expressing personal opinions while showing respect for others

Conflict Management

Process of recognizing and resolving team disputes in a balanced and effective way

Conflict resolution skills

Skills required to resolve a situation in which a disagreement could lead to hostile behavior, such as shouting or fighting

Negotiation

individuals involved come to gether to discuss a compromise, both parties five up something to meet in the middle

Mediation

Conclusion of a neutral party

Digital Communication

Exchange of information through electronic means

Digital Citizen

Someone who regularly and skillfully engages in the use of tech such as the the internet

Digital Literacy

Ability to use tech to create, locate, evaluate, and communicate info

Netiquette

Internet etiquette

Slander

Speaking a false statement about someone, lowering their reputation

Libel

Publishing a false statement about someone, lowering their repuation

Digital Footprint

Data record of all of an individual’s online activities

Plagarism

Claiming another person’s material as your own

Piracy

Illegal copying or downloading of software, files, or other protected material

Infringment

Use of copyrighted material without permission

Fair use doctrine

Allows people to use copyrighted works without permission in limited situations and under strict guidelines, such as for describing or reviewing the work

Copyleft

People may wish to allow others to use their ip without permission

Creative Commons Liscence

Specialized copyright licesne allowing free distribution of copyrighted work, comes in different types

Public Domain

Material not owned by anybody, can be used without permission

License

Legal permission to use a software

GNU General Public License

Guarantees users the freedom to use, study, and modify the software

Open source

Software with source code made available to public for free

For Purchase Software

Must purchase, may have demo

Freeware

Free, full function

Shareware

Free to try, pay for full

Code of ethics

Document dictating how business should be conducted

Code of conduct

Identifies how employers should behave at worka and when repping the company

FTC

Federal trade commission

False advertising

Overstating/making false claims about a product

Phishing

Use of fraudulent emails and copies of valid sites to trick people into providing private info

Malware

Malicious software, includes spyware, trojan horses, worms, and software viruses

Trojan horse

Disguise as useful/common app

Worms

Disguise as useful/common app but can self replicate

Software Virus

Infect other files, may distroy data

Telecommunication

Over a distance

Line of Sight Communication

Sender and receiver have to be visible to eachother

Cuneiform

Early form of writing developed between 3500 BC and 3000 BC in Mesopotamia

Movable Type

System of printing involving individual letters or symbols that can be assembled to create words

Cloud computing

Using remote servers to store and access data over the internet rather than on a personal computer or local server

Phonemes

Smallest units of sound in speech, differentiate one word from another, when written called graphemes

Semantics

Meaning of a word or phrase

Morphemes

Smallest meaningful unit of speech, syllables

Syntax

Arrangement of words in a sentence, phrase, or clause

Pragmatics

Social communication rules

Impromptu Speaking

Talking without advanced notice to plan what will be said, typically informal

Group Discussion

Situation in which three or more individuals share their ideas about a subject

Presentation

Speech, address, or demonstration given to a group

Analogy

Comparison of two unlike things based on a particular aspect each have in common

Subjective

Interpretation depends on personal view, experience, and background

Visual aid

Object used to clarify an idea, concept, or process

Master slide

Slide containing design elements applied to a particular set of slides or all slides in a presentation

Animation

Representation of motion with graphics or in text

Auditory aid

A sound element used to add interest or clariy information

Supporting Visual Aids

Handout/Leave behind

Printed materials distributed to the audience

Demon stration

Act of showing how something is done

Communication Apprehension

Fear of speaking in public

Modulation

Changing the emphasis of words by raising and lowering a persons voice

Pitch

Describes the highness or lowness of a sound

Intonation

Rise and fall in the pitch of a person’s voice

Monotone

Speech delivered with the same intonation, pitch, and volume

Enunciation

Clearly and distinctly pronouncing syllables and sounds

Digital Media

Visuals, animation, video, audio, or other media created in a format that can be read by computers

Nonexclusive License

Owner may sell licenses to many people

Exclusive Liscense

Only one entity has the right to use the product for a specified amount of time

End User License Agreement (EULA)

Set of rules that every user must agree to before using the software

Site Liscense

Agreements that allow software to be installed on any machine owned by the company who purchased the software

OLE

Object linking and embedding, references source file from within another file, sich as a presentation

Passive listening

Casually listening to a speaker

Active listening

Fully participating as you process what a person says

Appreciative listening

Process of listening for enjoyment

Critical listening

Occurs when specific info or instructions are needed

Empathetic listening

Occurs when a person attempts to put themself in the speaker’s pace and understand how they feel

Reflective listening

Occurs when a listener demonstrates understanding of a message by restating what the speaker says

Deliberative listening

Process of determining the quality or validity of what is being said

Prior knowledge

Experience and info a person already possesses

Evaluate

Judge the accuracy and truthfulness of the spoken words

Evasive

Avoiding giving a direct answer