English 3

key accounts

large customers

chief operating officer

COO

cross-functional teams

people from different parts of the organization who work together

grassroots

the ordinary people in an organization rather than its leaders

subordinates

persons of lower position or power

development

growth

consolidation

making the existing situation stronger

withdrawal

leaving the market completely

market research

using a questionnaire to carry out a survey

core business

the main activity of a company that generates most of its profits

shareholder value

financial benefits for the owners of the company

brand loyalty

when customers are faithful to a particular product

product portfolio

the whole range of products that a company sells

cost centre

a business unit that spends money but does not generate revenue

earnings growth

a continuing increase in profits

management hierarchy

what is shown in an organigram

mission statement

senior management's vision for the company

distribution channel

how a product gets from the manufacturer to the end-user

to check

making sure everyting is correct in the way you expect it

to coordinate

organize people so that they work together effectively

to assign

give someone a job to do

to implement

carry out; make a plan start to work

to control

have the power to make decisions; make something operate in the way that you want

to ensure

make certain that something happens

to adapt

change something to fit a new situation

to monitor

watch or measure something carefully for a period of time to see how it changes

to evaluate

think about or test something before deciding its value, suitability or effectiveness

to determine

control what something wil be; officially decide something; find out

state-of-the-art

using the latest technology

tailor-made

customized/personalized

one-stop-shop

all services provided in one place

managerial depth

amount of knowledge and experience

outdated

old-fashioned

debt

money owed to banks and other creditors

workflow

progress of work done

range of products

assortment

overhead

high (in)direct costs

economic climate

the state of the jobs market, stock market, or the availability of credit

alliance

a joining together for some common purpose

technology transfer

less developed countries adopting technological innovations developed in wealthy countries

start-up costs

the expenses a firm must pay before it can begin to produce and sell goods

trade barriers

restrictions to free trade

shortage

a situation in which a good or service is unavailable

over-reliance

to depend too much upon a particular thing

reps

sales staff (representatives)

facility

a building used for a particular purpose

saturation

when everyone who wants the product already has it

SMART

specific, measurable, agreed, realistic and time-specific

morale

the confidence and positive feelings that people have, especially people who work together

self-esteem

feeling valued and important

acknowledgement

public recognition and thanks

self-fulfilment

delevopinig to fullest potential

achievement

accomplishment

empowerment

giving people more control over their work

enabling

giving someone the tools and skills to do something

assertive

having or showing a confident and forceful personality

commitment

enthusiasm, determination and a strong belief in what they are doing

enrichment

making something better and more enjoyable

outcome

result

autonomy

power to make independent decisions

meaningfulness

quality of being serious, useful and important

enlargement

making something bigger

assignment

piece of work that you must do as a part of your job or course of study

innovator

solves difficult problems with creative ides

evaluator

thinks carefully and accurately about things

specialist

has expert knowledge in key areas

implementer

takes basic ideas and makes them work in practice

shaper

gets involved quickly with lots of energy

finisher

likes completing things on time

coordinator

central person who makes sure everyone works well together

team worker

caring, a good listener, and works hard to resolve problems

promoter

enthusiastic, sees the big picture and good at explaining it to people outside the group

inaccurate/imprecise

accurate

careless

careful

innovative/radical

conservative

indecisive/hesitant

decisive

inefficient/wasteful

efficient

unenthusiastic/bored

enthusiastic

inflexible/rigid

flexible

laissez-faire

hands-on

hard-working

lazy

impatient

patient

impolite/rude

polite

unreliable

reliable

sensitive

reacts to things in an emotional way and is easily offended

sensible

reasonable, practicl and mature

payroll

a list of all employees and how much each one earns is called

discrimination

treating a certain type of person unfairly

disability

a physical problem that makes someone unable to use a part of their body properly

in-house

by employees of the company

headhunting

discretely approaching employees of one company and asking them if they want to work for another

shortlist

a list of selected candidates from which a final choice is made

track record

somebody's work history, and in particular their successes and failures

appraisal process

the formal process by which an employee's performance is measured and discussed by a supervisor

salary

paid monthly

wage

paid hourly/by piecework

a candidate

one of the people being actively considered

an applicant

someone who applies for a job

mentoring

employee paired with a more experienced employee who supervises and guides them

coaching

someone is trained under active supervision