HIERARCHIES When people develop expertise in an area, they process information not only in chunks but also in hierarchies composed of a few broad concepts divided and subdivided into narrower concepts and facts. This section, for example, aims to help you organize some of the memory concepts we have been discussing.Organizing knowledge in hierarchies helps us retrieve information efficiently, as Gordon Bower and his colleagues (1969) demonstrated by presenting words either randomly or grouped into categories. When the words were organized into categories, recall was two to three times better. Such results show the benefits of organizing what you study—of giving special attention to the module objectives, headings, and Ask Yourself and Test Yourself questions. Taking class and text notes in outline format—a type of hierarchical organization—may also prove helpful.