DECA test terms

A clothing manufacturer build quality into its operating system, placing responsibility on each empylee. This process is known as quality:
A.) deliveryB.) guaranteeC.) assuranceD.) inspection

C.) assurance

Channels of distribution benefit businesses by:
A.) lowering the prices of all industrial goodsB.) getting their products to consumers more efficientlyC.) raising their profits each yearD.) allowing them to avoid all channel tasks

B.) getting their products to consumers more efficiently

What a brand is and stands for, as well as how it behaves and the qualities it projects, are embodied in its:
A.) personalityB.) identityC.) logoD.) equity

A.) personality

Which of the following is a true statement about housekeeping in retail business:
A.) it is not an important responsibilityB.) it is usally a monthly activityC.) it is an ongoing responsibilityD.) it is limited to emptying trash

C.) it is an ongoing responsibility

Businesses usually maintain customer sales records that contain information about the:
A.) discounts offered by manufacturesB.) types of products being purchasedC.) cocst of paying commissioned salespeopleD.) suppliers that provide the goods

B.) types of products being purchased

Which of the following financial services providers is most likely to provide a small, local coddee shop with business loans, checking and savings accounts, and overdraft protection:
A.) Eastern Region Investment BankB.) Marley and Winston Commercial BankC.) Walker CPA FirmD.) Allen and Mellen Brokerage Firm

B.) Marley and Winston Commercial Bank

Which of the following is an example of an occupationally specfic trade association:
A.) retail merchants associationB.) national restaurants associationC.) chamber of commerceD.) sales and marketing executives international

B.) national restaurants association

An employee who is able to adjust to changing conditions possesses the desirable trait of:
A.) loyaltyB.) adaptabilityC.) friendlinessd.) tact

B.) adaptability

The purpose of legal procedure is to ensure that each party receives:
A.) ongoing adviceB.) consistent treatmentC.) a resonable verdictD.) an indictment

B.) consistent treatment

What should job applicants do if certain questions on the application do not pertain to them?

Write N/A in the space

What type of channel conflict often occurs between manufacturues and thier authorized dealers?

Vertical

Advertisers that use concept testing to obtain feedback from potential customers and conducting?

primary market research

Which of the following is categorized as a fixed expense in a personal budget?

car payment

What is a company's private computer network that allows authorized users to share information?

Intranet

A benefit of using an integrated software application package is that it allows businesses to?

manage all aspects of the operation

What process might a business use to enter marketing data into a computer for analysis?

Keyboarding

Job applicants often list on their resumes the names, positions, and adresses of several people who are willing to serve as...

References

Wal-mart, Chevron Texaco, and Ford Motor Company sell stock in their companies. They are examples of which of the following types of business ownership:

Corporation

Listening carefully should enable emplyees to

follow directions

One of the differences amoung people that can be difficult to change is their

mental ability

An e-mail message that is sent to a coworker should contain

essential information

Which of the following occurs when a country can produce goods at a relatively more efficient rate than another country?

comparative advantage

What type of promotional media might a chain of supermarkets use in order to reach a large number of potential customers in its geographic area?

suburban newspapers

The goods and services sold during a ear to foreign buyers are a country's

exports

Which of the following is a reason to avoid drawing distinctions between people?

everyone is unique

What is a technologyically advanced method that allows businesses to produce products that are specialized for a very few customers?

mass customization

Which of the following is an example of a payroll deduction?

health insurance

What is the relationship between research purpose and research design?

purpose dictates design

Emplyrrs often use simple written reports to provide managers with \___ inforamtion

routine

Which of the following would be least likely to be found on the label of a nonhazardous product?

precautions when using the product

What communication channels is a corporation's public-relations department most likely to use to maintain positive relationships with shareholders?

newsletters, annual reports, and the company's website

What businesses try to foster positive customer/client relations by encouraging emplyees to be...

friendly

Which of the following would be a short-term financial goal?

saving enough to buy a DVD

One way to determine the usefulness and accuracy of research information is to

assess timeliness

The marketing function that helps sellers to provide information to buyer about the seller's products is

promotion

If a business wants all of the members of a project team to have the ability to acess the same information from different locations, it should use \______ applications.

groupware computer

Because people often change their negotiating styles and strategies, effective negotiators must be...

flexible

A market for goods and services exists when there is a group of...

potential consumers

The data needed for sales volume analyses and market share analyses come from...

company sales report

You are in a better position to control your own future if you \___ change

anticipate

What data-collection method can be used to obtain product information during the point-of-purchaseprocess?

volume tracking scanner

The paymenet of taxes to the federal government allows it to provide goods and services to \___ and \____

businesses; households

Customers are more likely to spend a lot of time evaluating several options before buying a product when....

the product is expensive

Kent is going to start his own business. He is concerned that the merchandise he wants to carry will go out of style soon after opening his business. Which type of risk must he prepare for?

economic

Salespeople may risk losing a sale to a potential customer if they are unable to explain a business's \__________ policies.

selling

A business;s advertising and display efforts should be...

coordinated

Being attentive, watching trends, and pinpointing problems are ways for entrepreneurs to uncover

product opportunities

Allison is attending a business seminar. Because the seminar presenter is speaking very quickly, Allison is having a difficult time taking accurate notes. What technique would help Allison take notes quickly?

use abbreviations and symbols

The negative effect of slotting fees is that they often limit a small producer's ability to

introduce new items in the marketplace

A research study participant providing incorrect information on a questionnaire is an example of a

responce error

What form of technology are salespeople using that eliminates the need to carry a laptop and personal data assistant while making sales calls?

smartphone

What is often one of the largest sources of money flowing out of a business?

payroll and benefits

The purpose of depositing large bills in drop boxes upon receipt is to prevent...

robbery

A manufacturer has learned that its market is expanding. How should this information be used?

To increase production

The Microsoft Corporation generated $51.12 billion in revenue in 2007. This is an example of

factual information

Loss due to shoplifting is an example of a(n) \_____ business risk

human

Which of the following technological tools has made it possible for a buisness to spend personalized promotional messages in a cost-efficient manner:

electronic mail

The Acquired Needs Theory implies that a person's buying behavior is affected by 3 primary needs, which include achievement, power, and...

esteem

Tatiana is a project manager who is ready to close a project, and has scheduled a "lessons learned" meeting with the project team. What will Tatiana most likely include on her meeting agenda?

discussion of specific challenges encountered

Many buinesses use their company manuals as a source of information in order to __ new employees

orient

Which of the following would not be cpnsidered an intermediary in a channel of distribution

producer

What communication channel do businesses often use to disseminate positive public-relations information about themselves and their emplyees to external audiences?

The media

Which of the following examples illustrates the use of the cause and effect method of a format for structuring oral presentations

The use of toxic chemicals in the environment can result in the extinction of many species of waterfowl

Consumers buy products to benefit

themselves

One reason advertising prescription drugs online might be considered an ethical issue is because theadvertisements might persuade customers to

use drugs they do not need

Sara is a new marketing employee who is learning that the best way to listen to customers is

actively

Which of the following is true statement about sample size?

The larger the sample size, the better

A local supermarket's front-end employees are trained to smile and greet customers as they approach the cash register and say thank you as customers leave. This approach

build customer loyalty

Persuasion is an important part of which of the following functions:

communication

Which of the following represents an operating expense for a business?

cost of utilities

Distribution examines how income is divied between

producers and resource owners

With a high level of selling ethics, you would typically ask which of the following questions in an ethical situation

What is the right thing to do?

What best describes the goal of amplified word-of-mouth?

Providing information to activists to share with others

Creative problem solving requires the ability to think

nontraditionally

What do managers often do after a project has been successfully completed?

Prepare a report

One reason customers who pay for products with a credit card usually want to know the interest charges is because those charges

add to the cost of the purchase

When Amber walked by Ryan's desk, she noticed that Ryan was raking his left hand through his hair, that his face was red, and that he kept hitting the enter button on keyboard with his right hand, while frowning at his computer screen. Based on his nonverbal cues, Amber would probably assume that Ryan was

frustrated

What types of environmental factors do businesses often consider when conducting a situational analysis?

Internal and external

Which of the following situations is most likely to result in long-term, increased sales for a business?

constantly providing new choices for consumers

Product/service management can help to decrease

business risk

Cameron said to his manager, "The order didn't ship because Sam didn't tell me that we didn't have enough items in stock." What is Cameron doing?

Blaming another person for a communication breakdown

What feature do many word-processing software programs contain that enables businesses to prepare accurate written documents?

dictionary

A company's computer network allows many users to access the same programs on different computer units throughout the company. What type of computer operating system is the company using?

Multiprocessing

Some companies have lowered the number of accidents on the job by using

safety programs

Which of the following is a disadvantage of the matrix organizational structure:

It violates the unity of command principles

The principles by which you live your life are refered to as your

values

A primary reason that employees experience burnout in the workplace is because they

become bored with the work

When Brandon lost his job due to downsizing, the government sent him an unemployment check to help him cover his living expenses until he found another job. What is Brandon's source of income?

Transfer payment

How does appropriate information management affect a business's relationship with its customers?

businesses serve customers more effectively

Which of the following economic laws is a business following when it stops hiring after its current employees achieve a certain level of productivity:

diminishing returns

Which of the following is often the best way for a salesperson to handle the slow/methodical type of difficult customer:

Summarize benefits

What synectics technique compares a problem with something else that is unrelated?

forced analogies

The price factor is important to the other 3 factors in marketing because the 4 marketing factors are

interdependant

When you look for suppo

credibility of the sources

Which of the following is an example of a buisness behaving ethically in an effort to protect consumers:

using tamper-resistant packaging

When businesses invest funds to expand, they are involved in the process of:

finance

The most appropriate way for the High-Tech Computer Company to communicate information about its new line of computers at a trade show is by

holding product demonstrations

Predatory pricing is an unethical business practice because it can create economic conditions in which

consumers have fewer choices

In order for teachers to prepare report cards, they must \__________ their students.

evaluate

Feedback from customers about problems with products provides producers with the information needed to

make product improvements