Emotional Display Rules in the Workplace Organizational Communication

emotional display rules

Guidelines that tell employees which emotions are appropriate to express, to whom, and how. These rules help maintain professionalism and workplace harmony. Example: Smiling politely at a customer even if you’re frustrated.

express emotions in a professional way

Show emotion calmly and appropriately for the setting. Example: Expressing disappointment respectfully in a meeting instead of yelling or sulking.

express emotions to improve situations

Use emotions to create positive change or problem-solving, not to make things worse. Example: Showing concern to motivate a coworker, not anger to blame them.

express emotions to the right people

Share feelings with those who can address or understand them, not just anyone. Example: Talking to your supervisor about frustration with workload rather than gossiping to coworkers.

express emotions to help individuals

Show empathy or care to support others’ emotional needs. Example: Encouraging a teammate who’s stressed instead of ignoring them.

do not manage emotions for personal benefit to the detriment of others

Avoid using emotions manipulatively to get your way or hurt others. Example: Acting overly nice to gain favor with the boss or guilt-tripping coworkers.

the expression of certain emotions is always inappropriate

Some emotions (like rage, hatred, or contempt) are never acceptable in professional settings. Example: Shouting or insulting a colleague in anger.