MGT 291 Exam 2

what is employee empowerment?

ways in which an organization provides employees with a degree of autonomy and control in their day to day activities

how does employee motivation help?

enables employees to have a voice and when they allow employees to have a voice it allows the overall process to gain and improve because you are sharing and can give feedback

what does it mean when an organization wants an employee to engage?

says they want to be part of the decision making, but does not mean organization has given all their power to employees, only relinquishing certain powers to feel in control of job

how does culture impact employee empowerment?

every organization has its own organizational culture which is the way in which employees interact with each other

how does design impact employee empowerment?

some organizations have an open design and not in a cubicle which encourages working together

what is employee enrichment?

person may their job and I may be able to have more understanding with my job role and I want to feel as I am doing something positive and find things to enrich them

increases the depth of the job and making their job meaningful

how can an employer empower employees?

open communication and constant feedback

establish mutual trust

establish an agreement with the employee about the responsibilities they will do and in terms of risk taking and establishing boundaries

when you work with an empowered organization, then you are working in an

inverted triangle

order of the inverted triangle

customers

employees

supervisors

middle managers

VP

CEO

what is the goal of empowerment?

organizations want you to be motivated, engaged, and accomplish goals and objectives and take initiative

what is power?

ability to influence others

can have positive and negative consequences

what did john e. dahlberg say

power tends to corrupt and absolute power corrupts absolutely

what did dahlberg warn?

power is evil and those who have it cannot be trusted

why are we intrigued by power?

allows us to influence others

allowing you to get what you want

what are the different bases of power?

legitimate

reward

coercive

information

expert

referent

comes with the position that you hold in the organization

responsibilities that you have to carry out in the job role

legitimate power

example of legitimate power

EMT putting an IV in

CEO

manager

ability to grant a reward or give something in exchange for compliance

reward power

example of reward power

giving someone a raise or promotion

ability to take something away or punish someone for noncompliance

coercive power

example of coercive power

don't get good grades - get scholarship taken

bad GPA - ineligible for sports

military - pushups

similar to expert power but different in terms because you have access to certain information that not everyone can access

information power

\____ has access and information and the person who has \____ power, at times have access and may not have access to information

expert

information

example of information power

if you work in the police department and someone else works as a doctor, their access to information and types of information is very different \-- both experts, but the type of information is different

comes from knowledge and skills

expert power

example of expert power

professor

coach for a youth sport

doctor

stems from personal experiences

referent power

example of referent power

if some people talk about Obama and that he was very inspirational then he had referent power based on how he presented himself as a person

trying to affect and direct behavior to a particular direction or situation

want them to do something regarding a certain situation

influence

what are the two types of influence?

upward and downward

trying to have power or trying to get something from your boss

influence those who are above you

upward influence

example of upward influence

convince boss to send me home if they are cutting hours because i have been there a long amount of hours and give others the hours

trying to get colleagues to do something

influence those who are below you

downward influence

what are the influence tactics?

rationality

ingratiation

exchange

coalition

legitimizing

pressure

using facts, research, and date to convince person who is above you to go in the direction you desire

rationality

using flattering to flatter the person who is above you believing that will give you what you want

ingratiation

try to do something and want something else in exchange

exchange

group of individuals get together and have the same mind and want something to go in the same direction

get a group to influence others through numbers

coalition

someone who believes that others should follow certain rules and convince them that they should do certain things so they are in alignment with the organization

legitimizing

trying to exert influence to get people to do what you want

pressure

how do you respond to influence tactics?

always make sure they are coming from an ethical place and not go along with someone because they are friends or coworkers

what are the ways to respond to influence tactics?

commitment

compliance

passive resistance

active resistance

fully engage and participate

commit, agree, and join forces to whatever they are being influenced to do

commit

may not want to do something but because you are an employee, you go along and do it

compliance

example of compliance

taking the trash out at work

reject the influencer, however, not getting in their way

not going to stop them in any way, could be doing something wrong, but just look the other way

passive resistance

difference between commit and compliance?

when you are being compliant you can go along with it but you are not committed to it

example of passive resistance

employees trying to unionize, don't want to be part of it, but don't say anything about it

example of active resistance

boss trying to get you to do something, took active resistance to it

actively get someone to stop what they are going to do

rejecting the influencer and going to stop them

active resistance

what is organizational politics?

unofficial and informal ways in which people try to get what they want in an organization

behind the scene efforts to influence others

what are the types of organizational politics?

controlling information

controlling lines of communication

use of outside experts

game playing

image building

will not share information with you that you need to do your job correctly

controlling information

preventing them from speaking to the people they need to talk to in order to do their job

controlling lines of communication

use of outside experts and gives them the facade of being professional

being directed by the organization to what area they need help on

use of outside experts

leaking information

game playing