HR Final!

safety and security

Which of the following is NOT part of the SHRM Competency Model:

A) relationship management
B) business acumen
C) safety and security
D) critical evaluation

Globalization

Which of the following is NOT considered one of the five activities of HR:

A) Globalization
B) Adjustment
C) Development
D) Managing change

Adam Smith

Who stated, "Wealth is created through productive labor, and that self-interest motivates people to put their resources to the best use", and who was also the author of the "Wealth of Nations"?

True

The free agent mentality is growing with an estimate of 35% of workers in the U.S. doing “gig”” work. (T/F)

False

In Herzberg's Two-Factor Principles, Improving the motivator factors decreases job satisfaction. (T/F)

The answer is NOT Diversity

Which is NOT one of the factors of technology and its impact on HR?

A) Cost Containment
B) Recruitment and Staffing
C) Diversity
D) Compensation and Benefits

True

HRIS platforms let teams effectively plan, centralize, and control a variety of processes that are crucial to the decision-making process. (T/F)

Linear

The LAMP Model stands for all but one of these measurements:

A) linear
B) Logic
C) analytics
D) progress

Post-Employment Acquisition (NOT A)

One of the components of turnover costs is replacement costs: Which of the following is associated with replacing employees who leave an organization:

A) turnover costs
B) separation pay
C) Post-Employment Acquisition
D) exit interview

Volume

Which is one of the key features of Big Data:

A) Volume
B) Ventilation
C) Validity
D) Variability

B) mergers and alliances that force corporate cultures to work together

Why has Diversity & Inclusion become such key considerations in managing an organization’s human resources?

A) a shift from service to manufacturing
B) mergers and alliances that force corporate cultures to work together
C) Business strategies that require more individual projects
D) Domestic Markets

Race

Which of the following is NOT considered an invisible dimension in diversity

A) Family status
B) Education
C) Work style preference
D) Race

False

Disparate impact occurs when individuals with particular characteristics that are not job related are treated differently from others ( typically overt and intentional, and follows a pattern or practice) (example, if female applicants are asked interview questions regarding child care plans while male applicants are not, then disparate treatment may be occurring). (T/F)

False

Sexual Harassment is related to unwelcome conduct where enduring the offensive conduct becomes a condition of continued employment, or the conduct is severe or pervasive enough to create a work environment that a reasonable person would consider intimidating, hostile, or abusive. (T/F)

True

You can insert pictures and videos into your Canva presentation from various platforms, including Facebook, Dropbox, and Google drive. (T/F)

true

The 9 box grid is an employee assessment tool that divides and plots employees across 9 key data points and is used for succession planning. (T/F)

False

Talent Inventory is used to predict future people requirements based on an analysis of the future availablity of labor and future demand for labor (T/F)

Walmart

What company did the guest speaker, "Ernie Gates" currently work for?

true

According to the guest speaker Matt Irvine, "Benefits are moving away from transactional to transformational because of the great transition/resignation". (T/F)

False

Applicant pool is made up of individuals who are available for selection (T/F)

Boomerang

Which of the following is NOT an external recruiting method?

A) Boomerang
B) Internships
C) Media
D) Email address

true

The ultimate purpose of selection is placement. (T/F)

corporate finance test

Which of the following is NOT one of the selection testing methods for employment:

A) Physical ability test
B) situational judgement test
C) corporate finance test
D) cognitive ability test

true

Mining resumes is a great way to make recruiting methods more effective. (T/F)

false

Attraction selection attrition theory proposes that job candidates are not attracted to and selected by firms where similar types of individuals are employed and individuals who are very different quit their jobs to work elsewhere (T/F)

true

Transfer of training refers to the extent to which competencies learned in training can be applied on the job. (T/F)

listening

Which of the following is NOT one of the levels of Kirkpatrick’s Training Evaluation Model:

A) reactions
B) results
C) listening
D) behavior

Workday

According to Steve Foster, HR Director for LU, Which HRIS program is LU converting to in January?

A) Workday
B) ADP
C) Bamboo HR
D) Success Factors

true

One of the purposes of performance management is to document an employee's performance for coaching, goal setting, and disciplinary procedures. (T/F)

true

In measuring employee performance, weights can be used to show the relative importance of different duties in a job. (T/F)

true

Total rewards include both monetary and non-monetary rewards. (T/F)

false

Exempt employees must be paid overtime (T/F)

true

The sandwich method of feedback ends on a positive note and softens the impact of criticism or corrective feedback. (T/F)

true

A bonus does not become part of the employee's base pay (T/F)

false

A Defined Benefit Plan is a retirement program in which the employee and employer makes payments to fund an employee’s retirement account. (T/F)

true

A Cafeteria plan is one in which employees are given a budget and can purchase the bundle of benefits that are more important to them (T/F)

true

A form of standardized pay adjustment is a cost of living adjustment whereby the increase is based upon the time spent in an organization or working in a particular job. (T/F)

equity, efficiency, voice

The three overarching themes in relation to the purpose for unions

true

The National Labor Relations Board Members are appointed by the President. (T/F)

Childcare

Which of the following is NOT one of the major subjects of bargaining for unions:

A) Dispute resolution
B) Compensation
C) Childcare
D) Personnel policies and procedures

true

Many countries throughout the world have a much higher union density than does the United States (T/F)

true

Employment at will is a common-law doctrine stating that employers have the right to hire, fire, demote, or promote whomever they choose, unless there is a law, or a contract to the contrary, and employees can quit at any time with or without notice. (T/F)

formal association

Which of the following is NOT an element relating to Workers Compensation Benefits:

A) medical care
B) formal association
C) replacement income
D) survivor benefits

true

Biblical stewardship is the use of God-given gifts and resources (time, talent, influence, treasure, relationships, etc.) for the accomplishment of God-given Goals & objectives. (T/F)

short term goals put you deeper in debt

Which of the following is NOT one of the 5 biblical principles from the Ron Blue Institute:

A) Plan for financial margin because the unexpected will occur
B) spend less than you earn, because financial success depends on it
C) short-term goals put you deeper in debt
D) Give generously, because it breaks the power of money

true

Appreciation focuses not only on performance but also affirms the employees value as a person. (T/F)

face-to-face resolution of conflict

Which of the following is a retention responsibility of line management?

A) performance feedback to subordinates
B) compensation and benefits
C) management and organizational benefits
D) face-to-face resolution of conflict

false

Managing change is an ongoing process whose objective is to enhance the ability of an organization to anticipate and respond to developments in only its external environment. (T/F)

chief talent officers

When senior managers take true ownership of their responsibility to have the right people in critical leadership roles, they are embracing their roles as ________.

A) applied motivational strategists
B) chief talent officers
C) technical training specialists
D) morale supervisors

workers adapt to the loss of jobs in their communities by moving into new, enriching areas of the labor market.

In the context of globalization, conventional economics in the United States has long held that

A) free trade and globalization are not good for national labor markets and should be discouraged.
B) free trade and globalization tend to cause low-skill workers to suffer long periods of unemployment.
C) workers adapt to the loss of jobs in their communities by moving into new, enriching areas of the labor market.
D) workers adjust to the rapidly evolving job market very slowly and tend not to have the skills to successfully adapt.

nonstandard work

Which of the following permits the workforce to enlarge or shrink faster when demand is volatile?

A) nonstandard work
B) downsizing
C) building flexibility
D) restructuring

it enables organizations to standardize hr data across multiple geographies

Which of the following statements is true about a cloud-based human resource information system (HRIS)?

A) It is also known as on-premise system.
B) It enables organizations to have multiple systems of record for HR data.
C) It enables organizations to standardize HR data across multiple geographies.
D) It has declined in popularity due to the prevalence of legacy systems.

a system scanning the eye pupils of employees

Which of the following scenarios exemplifies the use of biometrics?

A) a system scanning the eye pupils of employees
B) a system determining the cognitive ability of individuals by administering tests
C) a system scanning the magnetic code on the dress worn by employees
D) a system determining the response rate of individuals under stressful conditions

It is most commonly used in human resource information systems (HRIS).

Identify an accurate statement about HR technology.

A) It is least useful in conducting employee surveys.
B) It is rarely used by human resources in administering benefit and incentive plans.
C) It is most commonly used in human resource information systems (HRIS).
D) It is widely used in managing the digital assets of vendors.

This is an example of the use of a web-based tool.

Martha is a new employee at an automobile firm. Martha's firm encourages its employees to use wikis to develop their skills. This enables her to engage with other employees. Which of the following statements is true about the scenario?

A) This is an example of the use of a web-based tool.
B) The firm is employing assistive technology.
C) The firm is using gamification.
D) This is an example of the use of a decision-support system.

to improve management decision making

What is the purpose of measuring turnover costs?

A) to show how to assess the costs and benefits of people-related business activities
B) to show how to measure the effectiveness of the HR department
C) to realize the financial impact of human resource management activities
D) to improve management decision making

They focus on specific numbers.

In the context of absenteeism, identify a true statement about measures.

A) They include methodologies used to identify the causes of absenteeism.
B) They include methodologies used to identify the causes of absenteeism.
C) They refer to formulas.
D) They focus on specific numbers.

to make the insights gained as a result of costing employee absenteeism actionable

What is the purpose of the process component of the LAMP model?

A) to make the insights gained as a result of costing employee absenteeism actionable
B) to show how to assess the costs and benefits of people-related business activities
C) to measure the effectiveness of the HR department
D) to improve management decision making

It is the collection and analysis of the digital history created when people surf the Internet.

Identify a true statement about big data.

A) It is similar to the traditional approaches to analytics in terms of volume, velocity, and variety.
B) It rarely provides insights into users who seek to gain competitive advantage in the marketplace.
C) It excludes tests and measures of aptitudes, behaviors, and competencies that employers compile about applicants.
D) It is the collection and analysis of the digital history created when people surf the Internet.

the performance and replaceability of employees who leave versus those who stay, and the criticality of their skills

What is the crucial issue in analyzing turnover?

A) the number of transfers within an organization
B) determining the total cost of all turnovers and estimating the percentage of the amount that represents controllable turnover
C) the performance and replaceability of employees who leave versus those who stay, and the criticality of their skills
D) the number of employees that leave the organization

It requires both public and private employers promptly to reemploy individuals returning from uniformed service.

Which of the following provisions is granted by the Uniformed Services Employment and Reemployment Rights Act?

A) Employees need not provide advance notice, oral or written, to employers before returning from uniformed service.
B) Employers are not required to maintain health benefits for employees while they are away.
C)It requires all employers to make up the often-significant difference between military and civilian pay.
D) It requires both public and private employers promptly to reemploy individuals returning from uniformed service.

NOT A (maybe D)

Which of the following is true of the Pregnancy Discrimination Act?

A) An organization is required to provide disability benefits and sick leave to pregnant employees even if it does not provide these benefits to other employees.
B) The actual length of maternity leave should be determined by the Equal Employment Opportunity Commission (EEOC).
C) Employers are never required to make reasonable accommodations to known limitations for pregnant applicants or employees.
D) An employer is never required to give pregnant employees special treatment.

It applies only to persons within the jurisdiction of the United States.

Which of the following statements is true of the Civil Rights Act of 1871?

A) It extends to discriminatory conduct occurring overseas.
B) It covers only small employers with fewer than 10 employees.
C) It applies only to persons within the jurisdiction of the United States.
D) It grants all citizens the right to make and enforce contracts for employment.

NOT C (maybe B)

Identify a true statement about the provisions of the Family and Medical Leave Act (FMLA).

A) It is not mandatory for employers to give leave takers their previous jobs (or comparable positions) when their leaves are over.
B) Businesses are required to offer up to 26 weeks of unpaid leave to employees who provide care to wounded U.S. military personnel.
C) The act clearly defines "qualifying exigency," and it does not include overseas military assignments, recalls to active duty, and troop mobilizations.
D) The act exempts employers with more than 50 employees from providing FMLA leave to immediate family members of soldiers of the National Guard.

NOT B (maybe A)

Which of the following is true according to the Family and Medical Leave Act (FMLA)?

A) Enforcement provisions of the FMLA are administered by the Equal Employment Opportunity Commission (EEOC).
B) It gives workers up to 24 weeks' unpaid leave each year for providing care for a family member.
C) It covers all private-sector employers with 50 or more employees, including part-timers who work 1,250 hours over a 12-month period.
D) Employers cannot ask workers to provide medical certification of serious illnesses.

Older workers' wisdom, experience, and institutional memories are important assets to organizations.

Which of the following statements is true about older workers?

A) Programs addressing older workers' special needs must include lectures instead of self-paced programs.
B) Older workers' wisdom, experience, and institutional memories are important assets to organizations.
C) Workers 50 and older contribute 50 percent of the gross domestic product of United States.
D) 5 percent of the workers 50 and older expect to retire before age 55.

NOT C (maybe a)

Identify an accurate statement about the economy in the United States.

A) The labor force for the age group 55 and older will continue to increase by 2024.
B) Nearly eight percent of U.S. employees work in service-based industries.
C) Manufacturing employment is projected to decline by 50 percent by 2024.
D) The labor market is most likely to exclude immigrants in the next 25 years.

Buying power among Hispanics accounts for approximately 11 percent of the nation’s total buying power.

Which of the following statements is true about Hispanic Americans in the United States?

A) Buying power among Hispanics accounts for approximately 11 percent of the nation’s total buying power.
B) The share of Hispanic Americans in the workforce is most likely to decrease by 2024.
C) Nebraska and Nevada account for 95 percent of the firms owned by Hispanics.
D) Hispanic women, relative to men, earn more than any other ethnic minority in the United States.

gen x

They demand interesting work assignments and thrive on open-ended projects that require sophisticated problem solving. This is a computer-literate generation.

A) baby boomers
B) gen z
C) millennials
D) gen x

discourage differences of opinion

All of the following are key steps to take to avoid a future crisis in leadership succession in an organization except

A) focus on the organization's future needs, not past accomplishments.
B) provide broad exposure.
C) ensure that the CEO understands the importance of the task and makes it a priority.
D) discourage differences of opinion.

should reflect minimally acceptable qualifications for job incumbents

Which of the following statements is true about job specifications?

A) They are the extent to which a job requires the employee to use a number of different skills and abilities and to draw on a range of knowledge.
B) They are an overall written summary of task requirements.
C) They should reflect minimally acceptable qualifications for job incumbents.
D) They should reflect a profile of the ideal job incumbent.

restructuring a job so that someone else does the essential tasks a person with a disability cannot do

All of the following are examples that the Americans with Disabilities Act (ADA) of 1990 defines as "reasonable" accommodation efforts except

A) modifying work hours so that a person with a disability can commute during off-peak periods.
B) acquiring or modifying equipment or devices.
C) restructuring a job so that someone else does the essential tasks a person with a disability cannot do.
D) reassigning a worker who becomes disabled to a vacant position.

D) SWP incorporates tools from other functions and frameworks.

Which of the following occurs when strategic workforce planning (SWP) matures?

A) Organizational boundaries become increasingly evident.
B) SWP loses support and ownership.
C) It ceases to be data driven.
D) SWP incorporates tools from other functions and frameworks.

B) their level of rigor and documentation are more likely to enable them to withstand the close scrutiny of a legal challenge.

All of the following statements about competency models are true except that

A) their focus is on the full range of knowledge, skills, abilities, and other characteristics that are needed for effective performance on a job and that characterize exceptional performers.
B) their level of rigor and documentation are more likely to enable them to withstand the close scrutiny of a legal challenge.
C) they attempt to identify variables related to overall organizational fit.
D) they attempt to identify personality characteristics consistent with an organization's vision.

They find people to fill temporary and full-time jobs in several different career fields.

Identify a true statement about employment agencies.

A) Fees vary from 10 percent of the starting salary for support staff to 40 to 50 percent of the starting salary for professional, executive-level hires.
B) They find people to fill temporary and full-time jobs in several different career fields.
C) They are the most expensive recruitment sources.
D) Even if an organization hires a candidate on its own prior to the completion of the search by an employment agency, it still must pay all of the agency's fee.

it is widely known outside the organization.

Research-based criteria for deciding what information to include in a realistic job preview (RJP) include all of the following except

A) it is important to most recruits.
B) it is a reason that leads newcomers to quit.
C) it is widely known outside the organization.
D) it is related to successful job performance after being hired.

help new hires cope with work demands.

Realistic job previews (RJPs) administered after hire

A) only have negative effects.
B) lead to increased turnover.
C) signal that the employer is not concerned about the well-being of its new hires.
D) help new hires cope with work demands.

There is a need to maintain confidentiality from an incumbent or a competitor.

Which of the following is a reason for retaining executive search firms to recruit for senior-level positions?

A) They participate in a discriminatory staffing request from a client company.
B) There is a need to maintain confidentiality from an incumbent or a competitor.\
C) There is great variability in size and quality across search firms.
D) There are plenty of local resources with a client company to recruit executive-level individuals.

represent a mandate to hire or promote specific numbers or proportions of members of protected groups.

Hard quotas

A) represent a mandate to hire or promote specific numbers or proportions of members of protected groups.
B) are a concerted effort by an organization to actively expand its pool of applicants so that no one is excluded because of past or present discrimination.
C) systematically favor members of protected groups in hiring and promotion decisions.
D) are a commitment to treat all races and both sexes equally in all decisions about hiring, promotion, and pay.

false

Even though work samples are miniature replicas of actual job requirements, they are easy to fake and may lead to charges of discrimination or invasion of privacy. (T/F)

true

Employers are likely to achieve nonbiased hiring decisions if they concentrate on shaping interviewer behavior. (T/F)

flexibility of form and content

Which of the following is an advantage of using the assessment-center method?

A) adequate feedback to participants
B) total control over the information generated during assessment
C) rating general exercise effectiveness and performance relative to individual behavioral dimensions
D) flexibility of form and content

Employees whose values are consistent with their organization's values are more likely to be productive than employees whose values are inconsistent with the organization's values.

Identify a true statement about the impact of organizational culture on staffing decisions.

A) Research shows that employees last longer in organizations that emphasize work-task values over organizations that emphasize interpersonal relationship values.
B) Employees whose values are consistent with their organization's values are more likely to be productive than employees whose values are inconsistent with the organization's values.
C) Hiring has been proven to be most productive when managers select employees who fit a specific profile or their organization's cultural values.
D) Prospective employees generally do not consider an organization's culture when applying for a position and tend to focus on factors such as wages and benefits.

Developing and running a high-fidelity assessment center is complex and expensive.

In the context of the assessment methods used in selection, identify a true statement about assessment centers.

A) Developing and running a high-fidelity assessment center is complex and expensive.
B) Assessment centers are inflexible and suitable for analyzing only the technical skills of candidates.
C) Assessment centers were first developed in England for gathering medical data from soldiers.
D) Data from assessment centers do not need to be analyzed further.

A) It requires careful examination of the work to be performed after training.

In the context of the training needs-assessment model, which of the following statements is true about operations analysis?

A) It requires careful examination of the work to be performed after training.
B) It defines training needs in terms of the difference between desired performance and actual performance.
C) It provides information such as diagnostic ratings of employees by customers.
D) It provides information that transcends particular jobs, even divisions, of an organization.

to define what it is the employee should learn in relation to desired job behaviors

What is the purpose of the assessment phase of training?

A) to choose methods and techniques carefully and deliver them systematically
B) to design the environment to achieve the objectives of the training program
C) to establish indicators of success in training as well as on the job
D) to define what it is the employee should learn in relation to desired job behaviors

Provide the trainees with a list of key behaviors to attend to when observing the model.

In the context of training, which of the following suggestions will maximize trainees' identification with a model?

A) Have a single model portray the behaviors.
B) Rank the behaviors to be modeled in a sequence from most to least difficult.
C) Provide the trainees with a list of key behaviors to attend to when observing the model.
D) Ensure that the trainees are unaware of repetitions of the behaviors being modeled.

a team that has clear roles and norms

In the context of effective teams, which of the following teams best represents the characteristic of cognition?

A) a team in which members have ready access to resources and information
B) a team that has clear roles and norms
C) a team that has a strong team orientation
D) a team in which members ask, "What can I do to help you?"

Training is tied to business strategies and objectives.

Which of the following characteristics distinguishes companies with most effective training practices?

A) Training is evaluated by checking participants' reactions.
B) Training is tied to business strategies and objectives.
C) Little time is spent assessing training needs.
D) Training is rarely linked to bottom-line results.

A) They use critical incidents to describe various levels of performance.

Which of the following statements is an advantage of behaviorally anchored rating scales (BARS) as an alternative appraisal method?

A) They use critical incidents to describe various levels of performance.
B) They provide a series of statements that describe job-related behavior.
C) They are most useful when there is more than one rater.
D) They define the dimensions to be rated in terms of traits.

Different essays touch on different aspects of each subordinate's performance.

Which of the following is a disadvantage of narrative essay methods that makes it difficult to use them for employment decisions?

A) Different essays touch on different aspects of each subordinate's performance.
B) Different essays facilitate clustering of all employees at the top of the distribution curve.
C) They do not provide detailed feedback to subordinates regarding their performance.
D) They are used to compare subordinates objectively.

true

Smart managers enlist the active support and cooperation of subordinates or teams by making explicit exactly what aspects of job performance they will be rated on. (T/F)

to eliminate roadblocks to successful performance

Which of the following is a major responsibility of the managers who are committed to manage and facilitate maximum performance in an organization?

A) to identify developmental needs of employees
B) to establish performance objectives for training programs
C) to focus on employee's traits rather than their actual job behaviors
D) to eliminate roadblocks to successful performance

They are most useful when a large number of employees must be rated.

Which of the following statements is an advantage of the method of forced distribution of appraising employee performance?

A) They support raters for becoming reporters whose task is to describe job behavior.
B) They are most useful when a large number of employees must be rated.
C) They provide employees with a series of statements that describe job-related behavior.
D) They are most useful when there is only one rater in the organization.

individual or team performance can be measured objectively.

Open-pay systems tend to work best when

A) there is a union to negotiate pay increases.
B) effort and performance are related closely over a long time span.
C) individual or team performance can be measured objectively.
D) a business strategy matches the organizational development stage.

C) When making bonus decisions, Chinese managers tend to place less emphasis on employees' work performance than do American managers.

In comparing the relative emphasis Chinese and American managers place on performance versus relationships, which of the following is true?

A) Chinese managers tend not to take personal needs into consideration when making bonus decisions.
B) When making decisions about nonmonetary recognition of employees, American managers place more emphasis on employees' relationships with coworkers than do their Chinese counterparts.
C) When making bonus decisions, Chinese managers tend to place less emphasis on employees' work performance than do American managers.
D) American managers tend to give larger bonuses to employees with greater personal needs.

the company makes relatively large annual contributions to the plan.

Employee stock-ownership plan satisfaction tends to be highest in companies where

A) management does not share power or decision making.
B) there is an increase in day-to-day work satisfaction.
C) the company makes relatively large annual contributions to the plan.
D) the company makes employees work harder.

D) Pay practices must be attractive to employees without becoming excessive in relation to those of competing employers.

In the context of pay-system mechanics, identify a true statement about pay practices.

A) Pay practices are universal guidelines for compensation determined by the largest labor unions in the nation.
B) The disclosure of pay practices to employees is inadvisable as it can create unhealthy competition between workers.
C) The pay practices of an employer must not be influenced by the level of demand or degree of competition in product markets.
D) Pay practices must be attractive to employees without becoming excessive in relation to those of competing employers.

B) The link between performance and rewards is weak.

In the context of effective incentives systems, which of the following is a possible reason for the failure of an organization's merit-pay system?

A) Performance benchmarks are standardized.
B) The link between performance and rewards is weak.
C) Union and nonunion employees are given matching wages.
D) The incentives are linked to performance rather than knowledge.

prohibit annual limits of insurance coverage.

In the context of mandated benefits, all existing health insurance plans must

A) include lifetime limits of insurance coverage.
B) prohibit annual limits of insurance coverage.
C) limit the exclusion of preexisting conditions to two conditions.
D) include a requirement to provide coverage for nondependent children up to age 29.