BA302exam2

Verbal communication is largely asynchronous.

False

Deficient interpersonal communication was a factor in 70-80% of all accidents over 20 years.

true

You are part of a marketing team that has just secured a contract for a national ad campaign. The client firm is holding a luncheon to celebrate the contract signing and you are attending. According to Edward Hall's work, what distance will you maintain from members of the client firm as you network with them?

Personal

Which of the following statements regarding communication and ethics is true?

Ethical, forthright communication by an organization should occur internally as well as externally.

Which of the following statements about storytelling is true?

The greater the strength of the stories shared in an organization, the greater the organization commitment.

Martin is the financial director of a small business. He recently read a memo from one department presenting a new idea for a product. During the discussion on the item afterward, Martin kept focusing on the cost of producing and marketing that product. The barrier facing Martin in this scenario is

selective perception.

Which of the following statements about listening is correct?

Listening takes practice and concentration.

Effective listening has a behavioral and emotional component.

Active listening creates a real-time relationship between the sender and receiver.

Which of the following statements is true regarding cross cultural communication?

Within the same culture, words can be misunderstood because of a lack of common experiences.

A nonverbal gesture, like the "OK symbol" made in the United States, could be offensive in another culture.

True

Which of the following is a criterion one may use in deciding whether or not to filter a message?

Knowledge and perception of power

Storytelling is largely an ineffective means of communication as receivers perceive the senders to be largely unable to control the process.

False

Research indicates that communication ability is related to a manager's performance.

True

Experts agree that organizations should regularly monitor employees' online activity.

False

In China, as in the United States, direct eye contact is important in a communication situation.

False

Ariel was writing a paper at her laptop when the phone rang. She answered it but kept writing as she talked. It was a friend who needed an assignment that had been given last week. Ariel e-mailed her the assignment. A second e-mail just arrived from the friend, which said: "I said the assignment for Monday, this is Wednesday's. Ariel likely made the mistake because of the_____in her communication situation.

Noise

Which of the following statements about communication barriers is correct?

Managers can use grapevine to send and receive messages.

Listening is an art, not a skill, and thus individuals cannot be trained to be better listeners.

False

A communication receiver who is preparing his comment or answer and not really listening to the sender is

Rehearsing

Which of the following statements about workplace gossip is accurate?

Politically motivated employees use the grapevine to disseminate self-promoting information in the organization.

Jason received the sales report and noted how badly the southern sector performed. As he prepared the presentation for the weekly executive meeting, Jason decided to focus his remarks on the northern and western sectors, which had record sales levels, and refrain from mentioning the southern numbers. This scenario focuses on the communication barrier of

Filtering

When team members are found to be poor performers due to a lack of ability, the team is likely to try and train the individual.

True

A self-directed team

makes all decisions internally about leadership and how the work is done and has the potential for high autonomy.

Social roles in a group or team include cooperator, communicator, and calibrator.

True

Which of the following statements regarding ethics and teams is accurate?

Self-managed teams are viewed as a technique to overcome the negative aspects of bureaucracy.

Which of the following is accurate regarding the nature of social roles in a team?

If social roles are filled in a firm, groups are more cohesive.

Collective efficacy is generally influenced by verbal persuasion, group observation, and pay level.

False

Norms refer to

shared expectations about how things operate within a group or team.

A group where there is a great deal of camaraderie is a group experiencing

Cohesion

Research suggests that sometimes replacing a hierarchy with self-managing teams decreases control over individual workers.

False

Maria strongly disliked working in groups in college because she always felt there was someone who did not "pull his weight." However, now that she is a manager, she must organize teams in her firm.



Which of the following is a tip to prevent social loafing she has received from other managers in her company?

Define each individual's tasks in front of the group.

Arielle is part of a team charged with developing a new name for a product. This is an—————-task.

Idea generation

Boundary spanning roles include coordinator and

Consul

Generally speaking, the more cohesive a group is, the less productive it is because the preservation of individual feelings supersedes any task oriented role.

False

Which of the following represents a unique challenge with regard to the management of virtual teams?

Nature of communication used with virtual team.

Not being physically seen by managers.

Building trust with virtual team.

Rodney is a new project team leader. Jerome is chatting with him about some of the problems that could arise and prevent his team from being successful. Jerome offers which of the following pieces of advice to overcome barriers to team success?

Floundering often results from a lack of clear goals; clarify goals from the outset of the project.

Which of the following statements regarding power distance and teams is correct?

People in high power distance countries expect unequal power distribution in the social, political and economic areas

Empowered teams have the responsibility and authority to achieve their goals.

True

Because the storming stage is a very chaotic one, many groups get stuck in that phase of group development.

True

If a variety of knowledge, skills, and abilities is needed, if feedback from different organizational groups is needed, if tasks are largely independent, and if wide cooperation is needed to achieve mutual goals, then a team is needed.

False

All of the following statements are correct about top management teams EXCEPT

top teams are most effective when there is limited diversity in their composition.

The first step to an integrative approach to negotiation is

adopting a cooperative stance.

Intrapersonal conflict can arise due to role ambiguity and role conflict.

True

Which of the following statements is true regarding the relationship between conflict and performance?

Medium conflict leads to high performance.

Which of the following is a common mistake in negotiations?

Letting your ego get in the way

Jared is a member of the engineering department in the manufacturing firm and also serves on the Strategy 2015 team, which is crafting an engineering strategy for the firm's future. He has a "Do not miss" meeting in the engineering department scheduled for Wednesday at 8 a.m. and just received an urgent email about a "Can't miss" meeting for the strategy group at 8:15 a.m. Wednesday morning. Jared is experiencing

Role conflict

Research on effective teams indicates that they are characterized by low but increasing levels of task conflict.

False

Which of the following is NOT a recommended step in negotiating a higher salary for yourself?

Begin aggressively

Which of the following is a positive outcome of conflict in the organization?

Increased creativity

Conflict can result in both positive and negative outcomes.

True

The platinum rule of negotiations is to care for others enough to treat them the way they want to be treated.

True

Research on effective teams indicates that they experience

moderate levels of task conflict in the middle of the project timeline.

The department managers for Zylog Corporation are meeting for a budget meeting. If the marketing manager gets the 6% increase he is requesting, the human resource manager will not get any increase in his department budget. This is an example of what kind of negotiation strategy?

Distributive approach

Which of the following is an example of intrapersonal conflict?

Role Conflict

In negotiations, Japanese negotiators tend to draw information from what is said as well as what is not said.

True

Research shows that when managers are dealing with conflict they prefer which conflict handling style?

Forcing

Which of the following is a middle-ground conflict handling style characterized by an individual's desire to get his or her way but respect others' goals?

Compromise

The integrative approach is a new creative approach to negotiation that can lead to a "win-win" situation.

True

Managing conflict and engaging}h effective negotiations are key factors for a successful organization

True

Which of the following statements regarding third party negotiations is correct?

Arbitration is an acceptable practice for many companies to resolve challenging problems.

Maris Manufacturing is a unionized company producing customized metal units for the appliance and medical equipment industries. Each contract negotiation is a contentious affair for the union and management. However, over the past few months both union and management officials have become very concerned about the number of Maris union employees who are experiencing alcohol-related issues. Last month alone, six employees sought medical assistance under the employee assistance program. Management and union officials will be meeting next week to address the issue. This is an example of what conflict handling style?

Collaboration

Which of the following statements about the creative decision-making model is accurate?

The dynamic nature of today's organizations, including structural changes and cost cutting, have driven creativity in the business.

Mark works as the frozen food manager in a major grocery store chain. When his stock of two-pound bags of frozen shrimp gets down to two cases, he e-mails his warehouse to send ten cases to restock. The "automated" ordering of ten cases when supply gets to two cases in the store is called a(n)

Decision rule

The availability of too much information leading to more and more time being spent on gathering information and thinking about it, resulting in no decisions being made is

Analysis paralysis

Programmed decisions are unique, creative decisions.

False

All decisions have major consequences and require much thought.

False

Which of the following statements is true regarding the judgments about correlation and causality bias?

A correlation between two variables is not evidence for causality.

Which of the following statements regarding decision-making styles in other cultures is correct?

Japanese managers using consensus decision making implement those decisions much faster than other cultures.

To enhance organizational creativity, a manager might consider focusing on

Team composition

Which of the following statements regarding the rational decision-making model is accurate?

Successful managers tend to be clear on what they want at the outset of the decision making process.

Antonio, Alpha Company's marketing manager, will be listening to the advertising pitches from the final four firms today as he choses the television ad campaign for his product for the fall season. Antonio is making a(n)

Tactical decision

A unique, nonroutine, important decision requiring conscious thinking, information gathering, and careful consideration of alternatives is a(n)

Nonprogrammed decision

Individuals are influenced in their decision making by which of the following biases?

Framing bias

Anchoring

Escalation of commitment

The rational decision-making model limits the number of alternatives considered.

False

Decision trees are helpful in avoiding errors due to overconfidence bias.

False

Claudia is a salesperson with a major department store chain that is currently running a "secret coupon sale." The program allows the salesperson to randomly award a savings coupon to any shopper of the salesperson's choice. Who the salesperson chooses to award the coupon to is a(n)

Operational Decision

Groupthink is one of the reasons cited for the tragedy of the Challenger space shuttle.

True

Research shows that consensus decision making is less accurate and can even make group members feel less satisfied with a decision.

False

The nominal group technique involves using written responses to a series of questionnaires instead of physically bringing individuals together to make a decision.

False

Experts make decisions in the intuitive decision-making models based on

Experience

Which of the following is the correct order of the phases in the creative decision-making model?

Problem identification, immersion, incubation, illumination, verification and application.

All effective leaders are extraverts.

False

High quality LMX is related to

increased job satisfaction.

Malcolm is the manager of his department. After performance evaluations, he gives those who have met their goals for the year a pay raise. He gives his employees their assignments and leaves them to do their work but does monitor them so that if he notices a potential problem, it gets resolved before causing difficulties. What kind of contemporary leadership style is Malcolm demonstrating?

Transactional leadership

Karli is the designated leader of a class project group. She gets along well with the group members but often is not sure exactly what she should do to assist her group in producing a high-quality project. Which LPC style is best for this scenario?

High LPC

Leaders who ensure their employees take part in decision-making have a(n) _________________ leadership style.

Participative

Which of the following is true with respect to gender differences in leadership style?

Women tend to display more democratic and less autocratic styles as compared to men.

Servant leadership has an explicit focus on

Ethics

People in positions of authority are influential in driving people to ethical behaviors but not unethical behaviors.

False

Situational favorableness includes which of the following conditions?

Position power

Jien has the ability to control his emotions in multiple situations and has empathy for others; he is internally motivated and has many admirable social skills. Jien has

high emotional intelligence.

A formal leader is one who holds a position of authority and may utilize the power that comes from that position as well as personal power to influence others.

True

People-oriented behaviors are also called

Consideration

Nina makes it a point to talk to her subordinates every day about what is going on in their personal lives. She always congratulates them when they share successes and has a kind word and "a shoulder to cry on" if necessary when things are not going well. Nina has a _____________ leadership style.

Supportive

Which of the following statements regarding leadership and ethics is accurate?

People in positions of authority are influential in driving others to ethical or unethical behaviors.

A key finding from research completed on traits is that all traits are not equally effective in predicting leadership potential.

True

Which of the following is a key characteristic of authentic leaders?

They have high levels of personal integrity.

Being affable, tolerant, sensitive, trusting, kind and warm is

Agreeableness

The Big 5 personality trait ___________ has the strongest relationship to both leader emergence and leader effectiveness.

Extraversion

Emotional intelligence helps an individual attain the management ranks, but once there, mental intelligence becomes important.

False

Servant leaders put their employees first.

True