Volume 1

CDC

What organizational principle focuses on accomplishing wartime tasks WITHOUT reorganizing?

Emphasis on wartime tasks.

What organizational principle focuses on rapid decision-making sot hey should be flat structures WITHOUT intermediate levels?

Lean organizational structure.

The five organizational principles do NOT include:

Emphasis on wartime and peacetime tasks.

What Air Force Medical Service (AFMS) objective focuses on the appropriate utilization of people and resource applied through EFFECTIVE management?

Best Value.

What CANNOT be a subdivision of a wing?

Numbered Air Force (NAF).

What level of organization usually has between 1,000 to 5,000 personnel?

Wing.

What level of organization usually has between 500 to 2,000 personnel?

Group.

Which option is NOT a type of MTF?

Acute care.

What type of MTF can have from TWO to SIX squadrons?

Typical clinic model.

What type treatment facility model is the MOST common in the Air Force?

Typical clinic model.

When was the medical squadron model implemented?

1 January 2012.

What flight takes care of all the administrative needs for the medical squadrons?

P&A.

What flight takes care of the manpower and budget for the medical squadron?

RMO.

What is an example of non-verbal communication?

Making eye contact.

What is the MOST important customer service skill?

Listening.

What shows the customer how YOU INTERPRETED the problem and gives them a chance to clear up ANY CONFUSION so you can take proper action?

Paraphrase.

What is the APPROPRIATE response when calling another office?

"Hi, This is Airman Smith from Outpatient records, I'm calling..."

What is the step after creating an outline?

Select a format.

During the EDITING process, addressing phrases such as: final completion, month of August, or close proximity, is an example of

Remove unnecessary words.

AF Form 1768, Staff Summary Sheet does all of the following (coordinates, introduces, summarizes), EXCEPT

Distributes.

Who maintains various checklists relating to inspectable areas?

AFIA (Air Force Inspection Agency).

What is the automated self-inspection tool the AFMS MTFs use?

MITC (Management Internal Control Toolset).

What are examples of INTERNAL memory?

CMOS, RAM, ROM, CM.

The following are all TYPES of servers (Print, Database, Messaging) EXCEPT:

Word.

What standard system is the DOD standard automated system that you will use as a HSM for patient registration, patient appointment, and patient scheduling?

CHCS.

What is used is acute hospital environments, providing point-of-care data captured at the patient's bedside for physiological devise, fetal/uterine devise, ventilators, and other patient care machines?

Essentris.

What information systems application is the Air Force Medical Service's INTRANET site?

Kx.

What is the response time for trouble tickets/work orders if the level is elevated?

1 hour.

How many support tiers are used in help desk environments?

Four.

Inventories MUST be kept in the equipment custodian folder for the number of years:

2.

After you sign the inventory listing, who signs the certification statements signifying that the appointment is accurate?

Commander.

What year did Congress establish the FIRST hospital?

1776.

"TRICARE" Originally referred to three main plan options, which were:

TRICARE Prime, Standard & Extra.

The following medical conditions may qualify patients for Medicare BEFORE 65 years old, EXCEPT:

blood transfusions before 1995.

What should you FIRST consider when helping a patient narrow down the right TRICARE plan for them?

Home of record.

What is the OFFICIAL website for TRICARE?

TRICARE.mil

What two convenient tools can you find on TRICARE.mil?

Plan finders & compare plans.

Within the MTF, who is the functional CHAMPION of TRICARE Online (TOL)?

TOL Project Officer.

What is the KEY to the success of TRICARE?

Accurate market analysis.

Where can you go to get standardized and current marketing materials for TRICARE?

Beneficiary Education and Support Division.

What is the PRIMARY role of the Beneficiary Counseling Assistance Coordinator (BCAC)?

Serve as a beneficiary advocate and problem solver.

The Beneficiary Counseling Assistance Coordinator (BCAC) does NOT:

File claims for beneficiaries.

Which of the following is NOT a responsibility for the Debt Collection Assistance Officer (DCAO)?

Work with functional experts to provide enrollment, benefit, and claims processing assistance.

What department level REQUIRES all active duty personnel have to attend in- and out- processing programs?

DOD.

Which of the following steps is NOT part of in-processing a beneficiary?

Print lab/radiology results and place in records.

In the National Defense Authorization Act (NDAA), how often will the subtitles and sections change?

Every year.

How often is the National Defense Authorization Act (NDAA) presented to Congress?

Once a year.

Which is NOT an example of a data driven decision?

Go with your 'gut' when making a decision.

The BEST reason to use data to aid in the decision making process is because it:

Takes the 'emotion' out and focuses on the facts.

Of the reports listed below, what is NOT a TRICARE Operations Center Report?

Daily Outpatient Workload Detailed Report.

The MOST simplified description for the TOC entails three basic elements. What is NOT one of those elements?

Print Data.

What is a program that aggregates data and measures daily transmission and completeness from source data collection systems?

BDQAS (Biometric Data Quality Assurance Service System).

What system produces various standard reports and you can request specific reports be run on demand, nightly, weekly, or on a monthly basis?

CHCS ad hoc.

Resource sharing is based on the assumption that costs associated with the provision of these resources will be more than offset by DECREASED

TRICARE costs.

When utilizing resource support, who may request a task order for personnel equipment, equipment maintenance, and supplies?

MTF Commander.

Whose POLICY requires you to consider if resource-sharing agreements are in the best interest of the government and are in support of the regional health care plan?

TRICARE.

Who performs periodic reviews of MTF/VA facility resource sharing agreements to ensure compatibility with agreements including VA facilities as network providers?

MCS contractor.

Medical personnel must comply with the Privacy Act, Freedom of Information Act, Health insurance Portability and Accountability Act, Drug Abuse Offense and Treatment Act, and

Comprehensive Alcohol Abuse Amendments.

What are some examples of non-sensitive PII?

Office location and business telephone number.

What is HIPAA's training requirement?

Initial and an annual refresher.

Which of the following is a VALID consent authorizing the release of a dependent husband's medical record information to an insurance company?

Written consent from the husband.

What action do you take when an incorrect payment is received from an insurance company for copies of medical records?

Send the information requested along with a letter to the company specifying the amount owed to the Government.

When possible, what is the best way to transfer PHI for routine disclosure of information to insurance companies, attorneys or other legitimate users?

Snail mail.

Once a breach investigation is complete, who will ASSESS the results of the risk assessment and recommendations in determining whether affected individuals should be notified of the breach?

Leadership.

Information that may affect a patient's morale, character, medical progress, or mental health is considered:

Sensitive.

The prefix meaning "within" is

intra-

The suffix "-penia" means

Lacking or reducing in number of.

Adren(o) is the root word meaning

Adrenal gland.

Arthr(o) is the root word meaning

Joint.

What is the abbreviation for "twice a night"?

Cap.

What is the abbreviation for "both ears"?

AU.

The anatomical term "external" refers to something

Toward the outside of the body.

What body system breaks food down into nutrients that can be used as fuel?

Digestive.

Which macromolecules carry instructions that tell each cell how to perform their particular jobs?

Nucleic acids.

Which type of tissue covers the body surface and forms the skin?

Epithelial.

The dermis:

Keeps the temperature of the body normal range.

Subcutaneous tissue:

Provides extra fuel for the body.

About how many bones does an adult have?

206.

The place where bones meet is a:

Joint.

Skeletal muscles are sometimes called:

Voluntary.

Smooth muscles are found in MOST of the body's:

Internal organs.

The anatomical term "peripheral" refers to something:

outward from the center of the body.

About how many times does the heart beat a minute on average throughout a person's lifetime?

70.

The MAIN part of the digestive system is the:

Alimentary canal.

Digestion BEGINS in the:

Mouth.

When is food completely digested?

When it leaves the first section of the small intestine.

Inhaling and exhaling result MAINLY from contractions of the:

Diaphragm.

Air passes through the nose, then, in sequence, it passed through the:

Pharynx, larynx, and enters the trachea.

Arteries carry blood:

Away from the heart.

Red blood cells are also known as:

Erythrocytes.

The fluid that bathes and nourishes the cells of the body tissue is called:

Interstitial.

ALL of the lymph flows into either the thoracic duct or the:

Right lymphatic duct.

The lymphatic system elements of this part of the circulatory system include all the following EXCEPT:

Lymphatic artery.

Each kidney has about a million microscopic filtering units known as:

Nephrons.

What opens into the top of the uterus?

Fallopian tubes.

Which glands control body functions by producing hormones?

Endocrine.

Which gland is the "master gland"?

Pituitary.

The exocrine glands make CHEMICALS that perform specific jobs in the area where they are released. MAJOR exocrine products include the digestive juices, mucus, sweat and:

Tears.

Sensory neurons carry information:

To the central nervous system.

Motor-neurons carry information:

From the central nervous system.