OH&S exam study

Physical assault is to violence as rude behaviour is to
a. aggression
b. incivility.
c. mobbing.
d. sexual coercion

b. incivility

Which Canadian province has the narrowest definition of workplace violence and aggression?
a. Ontario
b. Quebec
c. Manitoba
d. Nova Scotia

d. Nova Scotia

According to the definition provided in the text, which of the following is the best example of workplace incivility?
a. sharing sexually inappropriate images via email
b. sabotaging a co-worker's lunch (e.g., spitting in it)
c. interrupting a colleague when they speak
d. verbally attacking a co-worker over religious
beliefs

c. interrupting a colleague when they speak

What differentiates incivility from bullying?
a. the physical aspect of bullying
b. the deliberate intent of incivility
c. the lack of consequences for bullying
d. the lack of a pattern of deliberate behaviour

d. the lack of a pattern of deliberate behaviour

It is 8 o'clock in the evening. Nina, who is employed as a welder in a pipe factory, is supposed to be ending her shift.
Nina has decided to stay after work to help clean after maintenance work that occurred earlier in the day. Nina frequently
stays past the end of her shift to avoid encountering several of her co-workers who regularly gather in the parking lot near
her car wherein they often swear at Nina and threaten to sabotage her welding equipment. Which of the following best
describes what Nina is experiencing at work?
a. incivility
b. aggression
c. sexual harassment
d. racism

b. aggression

According to the Francis and Kelloway study, what percentage of Nova Scotia respondents reported experiencing
reported being treated with disrespect?
a. 10.9%
b. 35.6%
c. 44.9%
d. 55.9%

b. 35.6%

What common approach is used to categorize workplace violence?
a. the type of workplace involved
b. the type of aggressive behaviour
c. the relationship between the work tasks and work
schedule
d. the relationship between the assailant and the victim

d. the relationship between the assailant and the victim

What is Type I violence usually associated with?
a. commission of a crime
b. working night shifts
c. dealing with patients
d. angry and hostile coworkers

a. commission of a crime

Results of the Nova Scotia Workplace Stress Survey demonstrated which of the following forms of physical violence
were most likely to be perpetrated by members of the public?
a. threatening with weapon
b. threatening and threatening with weapon
c. object throwing
d. hitting, object throwing, threatening, threatening with
weapon

c. object throwing

Most workplace homicides in the United States are perpetrated by which of the following?
a. spouses or partners
b. members of the public
c. terrorists
d. unhappy employees

b. members of the public

According to research cited in the text, which of the following industries reports high rates of non-fatal assaults?
a. air
transportation
b. construction
c. farming
d. social services

d. social services

According to the text, what is the definition of imminent risk?
a. the short-term risk of violence occurring in a future situation
b. the short-term risk of violence occurring in the current
situation
c. violence occurring only after a period of escalation
d. the long-term risk of experiencing violence

b. the short-term risk of violence occurring in the current
situation

What behaviours are represented by the SAV-T acronym?
a. swearing, agitation, volume, threat
b. shouting, agitation, volume, threat
c. swearing, acting-out, vandalism,
threat
d. shouting, agitation, acting-out,
vandalism

a. swearing, agitation, volume, threat

The express line at the grocery store is moving slowly because customers will not abide by the eight items or less policy, and the cashiers are allowing them through. What type of workplace violence could result from the supervisor's
failure to monitor the express line?
a. Type 1
b. Type 2
c. Type 3
d. Type 4

b. Type 2

What is an organizational strategy for reducing the risk of Type II violence for teachers?
a. bolting desks to the floor
b. holding a workshop on conflict management
c. installing small windows in all classroom doors
d. having students and parents sign an Acceptable Code of Conduct

d. having students and parents sign an Acceptable Code of Conduct

What is the second step in managing workplace violence?
a. risk mitigation
b. education and
training
c. workplace violence
policy
d. risk assessment

d. risk assessment

One of the few evaluated intervention programs for addressing workplace abuse is called CREW.
What does this acronym stand for?
a. civility, respect, engagement, and workplace abuse
b. civility, recognition, and engagement in the workplace
c. civility, respect, and engagement in the workplace
d. civility, recognition, engagement, and workplace abuse

c. civility, respect, and engagement in the workplace

What is the most immediate outcome of sexual harassment?
a. increased job dissatisfaction
b. increased intent to leave the organization
c. increased complaints to senior
management
d. increased intent to file a lawsuit

a. increased job dissatisfaction

Based on the Supreme Court ruling, what type of workplace romance carries the lowest risk of a possible sexual harassment situation?
a. male boss, female employee
b. female boss, male employee
c. female employee, male customer
d. male employee, male boss

d. male employee, male boss

Scenario 8-1
Employment in the fast food industry (e.g. McDonald's, Tim Hortons, Wendy's, and so on) is a way of earning money for
everyone from teenagers to senior citizens. The long hours of operation lend themselves to a series of shifts that fit the
needs of students, homemakers, and retired persons. While rare, the possibility of workplace violence exists in this
industry and no one who works there is immune.

Refer to Scenario 8-1: If a group of coworkers were ostracizing a fellow coworker by refusing to talk to them and
making derogatory comments about them within their hearing, what term would best describe this behaviour?
a. assault
b. bullying
c. incivility
d. gossiping

b. bullying

Scenario 8-1
Employment in the fast food industry (e.g. McDonald's, Tim Hortons, Wendy's, and so on) is a way of earning money for
everyone from teenagers to senior citizens. The long hours of operation lend themselves to a series of shifts that fit the
needs of students, homemakers, and retired persons. While rare, the possibility of workplace violence exists in this
industry and no one who works there is immune.

Refer to Scenario 8-1: What would be the most representative example of Type IV workplace violence at a fast food
restaurant?
a. an angry customer shouting at the cashier
b. a former employee attacking their supervisor
c. a former girlfriend/boyfriend texting someone 50 times in a shift
d. a robber waving a weapon and asking for all the money in the cash
drawers

c. a former girlfriend/boyfriend texting someone 50 times in a shift

Scenario 8-1
Employment in the fast food industry (e.g. McDonald's, Tim Hortons, Wendy's, and so on) is a way of earning money for
everyone from teenagers to senior citizens. The long hours of operation lend themselves to a series of shifts that fit the
needs of students, homemakers, and retired persons. While rare, the possibility of workplace violence exists in this
industry and no one who works there is immune.

Refer to Scenario 8-1: What is the most likely target hardening strategy that fast food restaurants would use to protect
against Type I violence?
a. installing closed-circuit televisions and video cameras
b. installing bullet-resistant barriers and revolving doors
c. keeping as little cash as possible in cash drawers
d. training employees on how to behave when threatened with
assault

d. training employees on how to behave when threatened with
assault

Scenario 8-1
Employment in the fast food industry (e.g. McDonald's, Tim Hortons, Wendy's, and so on) is a way of earning money for
everyone from teenagers to senior citizens. The long hours of operation lend themselves to a series of shifts that fit the
needs of students, homemakers, and retired persons. While rare, the possibility of workplace violence exists in this
industry and no one who works there is immune.

Refer to Scenario 8-1: Most fast food restaurants are franchises that are identical/very similar in appearance and
identical in operating procedures. What factor would explain why employees at Location A might have a higher risk of
Type III workplace violence than at Location B?
a. Location A is in a higher crime area.
b. Location B enforces the prohibition on workplace romances.
c. Location A's manager displays favouritism when scheduling employees.
d. Location B is near a number of retirement communities.

c. Location A's manager displays favouritism when scheduling employees.

Scenario 8-1
Employment in the fast food industry (e.g. McDonald's, Tim Hortons, Wendy's, and so on) is a way of earning money for
everyone from teenagers to senior citizens. The long hours of operation lend themselves to a series of shifts that fit the
needs of students, homemakers, and retired persons. While rare, the possibility of workplace violence exists in this
industry and no one who works there is immune.

Refer to Scenario 8-1: In today's world, employees of fast food chains may also experience workplace violence from
terrorist acts that occur in or near their premises. What control mechanism would offer the best means of protecting workers in these situations?
a. employee training in emergency procedures
b. installation of surveillance cameras
c. employee training on terrorist recognition
d. installation of bullet-proof glass and
windows

a. employee training in emergency procedures

Scenario 8-1
Employment in the fast food industry (e.g. McDonald's, Tim Hortons, Wendy's, and so on) is a way of earning money for
everyone from teenagers to senior citizens. The long hours of operation lend themselves to a series of shifts that fit the
needs of students, homemakers, and retired persons. While rare, the possibility of workplace violence exists in this
industry and no one who works there is immune.

Refer to Scenario 8-1: According to Canadian data, what type of sexual harassment would a fast food employee be
most likely to experience at work?
a. inappropriate touching
b. sexual coercion
c. unwanted stares
d. sexual gestures

d. sexual gestures

Which of the following activities would occur during the signal detection phase of the crisis management process?
a. incident review and analysis
b. development of a response
plan
c. documentation of potential emergencies
d. stress management exercises

c. documentation of potential emergencies

Dividing a site into small related areas wherein a worker is identified and trained to recognize coworkers is a part of
which of the following?
a. fire suppression
b. evacuation plan
c. hazard
assessment
d. CISD

b. evacuation plan

Which person is most likely to replace the designated emergency manager if they are killed or become incapacitated as
a result of an emergency?
a. the local fire chief
b. the HR manager
c. an OH&S specialist
d. another senior shift supervisor

d. another senior shift supervisor

hich of the following characterizes the uncontrolled stage of the fire process?
a. fire suppression
b. initial detection of smoke
c. major property
damage
d. initial appearance of
flames

c. major property
damage

Besides managing employees' stress levels, what is another major focus of postcontact emergency activities?
a. enabling an orderly return to work
b. communicating with
customers
c. getting medical aid for injured
workers
d. restoring computer network

a. enabling an orderly return to work

What element appears in the fire tetrahedron model but does not appear in the fire triangle model?
a. carbon
dioxide
b. suppression
c. combustion
d. chemical reaction

d. chemical reaction

According to the textbook, what is typically the longest stage of a fire?
a. the incipient stage
b. the smouldering stage
c. the free-burning
stage
d. the uncontrolled fire stage

a. the incipient stage

What plan or program is the organization developing if it is focused on structural design, barriers, detection, and
materials storage?
a. an emergency plan
b. a pandemic plan
c. an evacuation plan
d. a fire prevention
program

d. a fire prevention program

When should you walk away from a chemical spill?
a. when the chemical is toxic
b. when the spill is small in size
c. when you have not had specific
training
d. when medical aid has already been
called

c. when you have not had specific
training

What should a response to a chemical spill always include?
a. immediate cleanup of the
hazard
b. notifying the authorities
c. use of specialized equipment
d. avoiding contact with the spill

c. use of specialized equipment

In addition to the number of workers in the workplace and the danger of the work, which other factor is used in
determining how many trained first aid providers should be on-site at all times?
a. past injury record at the site
b. distance to the nearest medical facilities
c. average experience of workforce at that site
d. proportion of office workers to production workers

b. distance to the nearest medical facilities

In small to medium size organizations, who should receive fire extinguisher training?
a. all employees
b. members of the JHSC
c. employees who volunteer for training
d. members of the organization's fire brigade (crew)

a. all employees

What is the ultimate goal of futureproofing?
a. fewer natural disasters
b. timely restoration of business
c. reducing post-traumatic stress
d. minimizing financial loss from emergencies

b. timely restoration of business

According to the text, during a pandemic what is the anticipated absenteeism rate?
a. 10%-25% b. 25%-35%
c. 35%-50% d. 50%-75%

c. 35%-50%

What did recent reviews reveal about single-session critical incident stress debriefing (CISD)?
a. It is highly effective for police officers.
b. It is less effective than doing nothing.
c. It is only effective for military personnel.
d. It is more effective than other interventions.

b. It is less effective than doing nothing.

hat was a key reason for the severity of the Deepwater Horizon oil rig disaster?
a. failure to train rescue personnel
b. failure to develop an emergency plan
c. failure to appoint an emergency manager
d. failure to move beyond precontact
planning

d. failure to move beyond precontact
planning

Effective crisis management can increase what desirable outcome for employees?
a. trust in leadership
b. coworker cooperation
c. emergency preparedness
d. organizational commitment

a. trust in leadership

hat business professional should you involve in your emergency and crisis management planning?
a. your banker
b. your accountant
c. your lawyer
d. your insurance agent

d. your insurance agent

How many alternate evacuation routes should you be aware of, at a minimum, in case of an emergency?
a. 1
b. 2
c. 3
d. 4

a. 1

What is the ultimate goal of an emergency response plan?
a. to ensure a low level of loss
b. to comply with legislation
c. to ensure that an emergency manager is designated
d. to conduct regular emergency drills

a. to ensure a low level of loss

When it comes to evacuation, how is a two-stage alarm different from a one-stage alarm?
a. A bell sounds followed by a horn.
b. There are different sounds for evacuation versus alert.
c. There are voice announcements in addition to sound
d. It starts at low volume then increases to high volume.

b. There are different sounds for evacuation versus alert.

Scenario 11-1
The July 6, 2013, railway disaster in Lac-Mégantic, Quebec highlighted the danger that businesses can face when they are
located close to rail lines, especially in the event of a derailment. One hundred and fifteen businesses were severely
affected when an unattended train carrying crude oil derailed and crashed in the downtown area. Thirty buildings were
completely destroyed, much of the downtown infrastructure (roads, utilities, and so on) was destroyed or severely
damaged, and over 40 people died with many others seriously injured. While a runaway train may seem to be a rare
occurrence, Canadian statistics indicate that, based on data from 2007-2011, on average there are 58 derailments annually,
although not all of these involve dangerous goods.
refer to Scenario 11-1: What is the dominating characteristic of an emergency, as illustrated by the Lac-Mégantic
situation, which differentiates it from other occupational health and safety incidents?
a. it is sudden and requires an immediate
response
b. it is often caused by humans.
c. it is always unpredictable
d. it can cause damage to life and property

a. it is sudden and requires an immediate
response

Scenario 11-1
The July 6, 2013, railway disaster in Lac-Mégantic, Quebec highlighted the danger that businesses can face when they are
located close to rail lines, especially in the event of a derailment. One hundred and fifteen businesses were severely
affected when an unattended train carrying crude oil derailed and crashed in the downtown area. Thirty buildings were
completely destroyed, much of the downtown infrastructure (roads, utilities, and so on) was destroyed or severely
damaged, and over 40 people died with many others seriously injured. While a runaway train may seem to be a rare
occurrence, Canadian statistics indicate that, based on data from 2007-2011, on average there are 58 derailments annually,
although not all of these involve dangerous goods.
Refer to Scenario 11-1: What stage of the crisis management process would involve offering psychological support to
employees who are experiencing uncertainty about their jobs and financial situation because the business is temporarily
shut down?
a. coping
b. recovery
c. preparation
d. damage
containment

b. recovery

Scenario 11-1
The July 6, 2013, railway disaster in Lac-Mégantic, Quebec highlighted the danger that businesses can face when they are
located close to rail lines, especially in the event of a derailment. One hundred and fifteen businesses were severely
affected when an unattended train carrying crude oil derailed and crashed in the downtown area. Thirty buildings were
completely destroyed, much of the downtown infrastructure (roads, utilities, and so on) was destroyed or severely
damaged, and over 40 people died with many others seriously injured. While a runaway train may seem to be a rare
occurrence, Canadian statistics indicate that, based on data from 2007-2011, on average there are 58 derailments annually,
although not all of these involve dangerous goods.
Refer to Scenario 11-1: Some train derailments create chemical spills, such as oil leaks. What is the appropriate
response in such cases?
a. clean up the spill and report the incident to the Ministry of Labour
b. warn others, isolate the spill, assist the injured, and notify authorities
c. try to determine what the spilled material is and whether it can be safely handled
d. try to identify what led to the accident and how to prevent another accident in
future

b. warn others, isolate the spill, assist the injured, and notify authorities

Scenario 11-1
The July 6, 2013, railway disaster in Lac-Mégantic, Quebec highlighted the danger that businesses can face when they are
located close to rail lines, especially in the event of a derailment. One hundred and fifteen businesses were severely
affected when an unattended train carrying crude oil derailed and crashed in the downtown area. Thirty buildings were
completely destroyed, much of the downtown infrastructure (roads, utilities, and so on) was destroyed or severely
damaged, and over 40 people died with many others seriously injured. While a runaway train may seem to be a rare
occurrence, Canadian statistics indicate that, based on data from 2007-2011, on average there are 58 derailments annually,
although not all of these involve dangerous goods.
Refer to Scenario 11-1: In the case of a train derailment in the immediate vicinity, where should a roll call of
employees from the local factory take place?
a. at the command centre
b. at the designated assembly area(s)
c. in the parking lot of a local church or school
d. in the company cafeteria or other large meeting room

b. at the designated assembly area(s)

Scenario 11-1
The July 6, 2013, railway disaster in Lac-Mégantic, Quebec highlighted the danger that businesses can face when they are
located close to rail lines, especially in the event of a derailment. One hundred and fifteen businesses were severely
affected when an unattended train carrying crude oil derailed and crashed in the downtown area. Thirty buildings were
completely destroyed, much of the downtown infrastructure (roads, utilities, and so on) was destroyed or severely
damaged, and over 40 people died with many others seriously injured. While a runaway train may seem to be a rare
occurrence, Canadian statistics indicate that, based on data from 2007-2011, on average there are 58 derailments annually,
although not all of these involve dangerous goods.
Refer to Scenario 11-1: If there is the opportunity to do so safely, what type of extinguisher should be used to fight an oil-based fire caused by sparks from the derailment?
a. water b. powder
c. CO2, halon
d. CO2, dry chemical

d. CO2, dry chemical

An incident investigation that is conducted appropriately should help an organization determine which of the
following?
a. appropriate work
accommodations
b. who is to blame
c. how to prevent a similar incident
d. potential fines from
regulators

c. how to prevent a similar incident

Ling arrives at her workplace to find there has been an incident and she is being put in charge of finding out how a
piece of equipment was damaged during the repair of a nearby piece of equipment. The damage to all of the involved
equipment is fairly significant, and an investigation will add to the anticipated production delays. Nobody was injured and
due to the financial impact Ling decides to delay an investigation until her supervisor returns from vacation. Ling should
be concerned about which of the following as it relates to the quality of the incident?
a. customer satisfaction, causes, and
timing
b. timing, severity, and legal
requirements
c. costs, cause, and timing
d. costs, cause, and media attention

b. timing, severity, and legal
requirements

Which of the following has the greatest influence on whether an incident is investigated?
a. safety climate
b. management commitment
c. legal
requirements
d. safety participation

c. legal
requirements

What question should be asked when investigating situational factors contributing to an incident?
a. What shift was being worked?
b. Was the work being performed to standards?
c. Was a supervisor present?
d. Did some unsafe act contribute to the event?

a. What shift was being worked?

Who generally has primary responsibility for incident investigation?
a. the worker's immediate supervisor
b. a management member of the JHSC
c. an investigator from the Ministry of Labour
d. a technical expert from the industry
association

a. the worker's immediate supervisor

What incident investigation method can reveal unsafe conditions that may have contributed to the incident but not
unsafe acts?
a. interviews
b. simulations
c. re-enactments
d. walkthroughs

d. walkthroughs

Inspection of the incident scene to get a picture of the total environment is the definition of which investigation
method?
a. walkthrough
b. re-enactment
c. observation
d. interview

a. walkthrough

What is the most important criterion in choosing which computer to use for incident investigation?
a. portability
b. processing speed
c. database
capabilities
d. graphical and CAD
software

d. graphical and CAD
software

Cognitive interviewing was a process developed for which industry?
a. health care
b. law enforcement
c. commercial transportation
d. nuclear power generation

b. law enforcement

Which of the following would proponents of James Reason's Swiss cheese model be most likely to believe?
a. that all incidents have the same basic cause
b. that incidents are a normal occurrence
c. that incidents are the result of failures at multiple levels
d. that how you are raised contributes to cause of
incidents

c. that incidents are the result of failures at multiple levels

What different types of falls are considered under incident type classification?
a. fall to same level, fall to lower level, fall to higher
level
b. fall on upper body, fall on lower body
c. fall backwards, fall forwards
d. fall vertically, fall horizontally

a. fall to same level, fall to lower level, fall to higher
level

As a result of the investigation, it was revealed that Kyle had been suffering from depression for several months. What
theory explicitly mentions mental problems?
a. bow-tie
analysis
b. Swiss cheese model
c. domino theory
d. theory of normal incidents

c. domino theory

Why can witnesses' recall become distorted if investigation is not begun in a timely manner?
a. There are changes at the incident
site.
b. There is removal of important evidence.
c. They may suffer memory loss.
d. They discuss the incident with others.

d. They discuss the incident with others.

What piece of information is found on both the long and short supervisor report?
a. type of injury
b. type of accident
c. suggested corrective
action
d. sketch/diagram of accident scene

c. suggested corrective
action

Forklift trucks belong to what agent group?
a. tools
b. lifting devices
c. motive power sources
d. materials-handling systems

b. lifting devices

Noria from HR is doing a walkthrough shortly after an incident in the shipping area and needs to know how the
conveyor belt is operated. Whom should she ask?
a. the injured worker
b. the plant manager
c. coworkers of the injured
worker
d. the injured worker's supervisor

d. the injured worker's supervisor

The theory of normal incidents would be more likely to be used in investigating incidents in what type of industry?
a. agriculture
b. oil refineries
c. healthcare
d. light manufacturing

b. oil refineries

What is the key element in cognitive interviews that elicits more accurate information from eyewitnesses?
a. developing rapport
b. asking probing questions
c. encouraging active participation
d. focusing on the eyewitnesses' mental images

d. focusing on the eyewitnesses' mental images

Who is more likely to experience a cognitive failure?
a. an older worker
b. a young worker
c. a working parent
d. a dissatisfied worker

a. an older worker

Besides the supervisor, who else should sign the supervisor's accident/incident report?
a. the senior manager
b. the Ministry of Labour inspector
c. the employee (if/when available)
d. the chair of the Joint Health and Safety
Committee

c. the employee (if/when available)

Scenario 12-1
On Friday, August 23, 2013, a construction worker fell 55 floors to his death while working on what will become
Toronto's tallest condominium building. Despite a variety of safety precautions, this type of incident is not uncommon in
the construction industry. Three days earlier, on Tuesday, August 20, 2013, a construction worker in Las Vegas, Nevada
also died in a fall from a building under construction.
What organization would have the legal right to demand a mandatory investigation into the Toronto worker's death?
a. Ontario Ministry of Labour
b. City of Toronto Building Department
c. Workers Insurance Safety Board (Ontario)
d. the construction firm for whom he worked

a. Ontario Ministry of Labour

Scenario 12-1
On Friday, August 23, 2013, a construction worker fell 55 floors to his death while working on what will become
Toronto's tallest condominium building. Despite a variety of safety precautions, this type of incident is not uncommon in
the construction industry. Three days earlier, on Tuesday, August 20, 2013, a construction worker in Las Vegas, Nevada
also died in a fall from a building under construction.
What is the action that should have been taken by the site manager immediately after the incident?
a. taking photographs of the job site
b. securing and protecting the scene(s)
c. documenting any personal protective equipment in
use
d. talking to coworkers who were in the immediate area

b. securing and protecting the scene(s)

Scenario 12-1
On Friday, August 23, 2013, a construction worker fell 55 floors to his death while working on what will become
Toronto's tallest condominium building. Despite a variety of safety precautions, this type of incident is not uncommon in
the construction industry. Three days earlier, on Tuesday, August 20, 2013, a construction worker in Las Vegas, Nevada
also died in a fall from a building under construction.
According to the textbook, what should coworkers who witnessed the incident be offered prior to being interviewed?
a. legal advice
b. trauma counselling
c. the opportunity to go home to calm down first
d. the opportunity to retrieve tools left at the incident site

b. trauma counselling

Scenario 12-1
On Friday, August 23, 2013, a construction worker fell 55 floors to his death while working on what will become
Toronto's tallest condominium building. Despite a variety of safety precautions, this type of incident is not uncommon in
the construction industry. Three days earlier, on Tuesday, August 20, 2013, a construction worker in Las Vegas, Nevada
also died in a fall from a building under construction.
What would be an example of the fourth level of defence from the Swiss cheese model, which might have prevented
this fatality?
a. safety training
b. a strong safety culture
c. a safety-conscious
supervisor
d. rails along the edge of open floors

d. rails along the edge of open floors

Linh is a consultant who trains human resource managers on issues relating to disability management. She starts her
sessions with a reminder of the legislated responsibility of employers to accommodate workers who are attempting to
return to work following an injury or illness. She notes that this can occur via changes in job tasks and/or the work
environment to enable workers with a temporary or permanent disability to perform work productively. Which of the
following is Linh reminding the HR managers of?
a. human rights charters
b. due diligence
c. undue hardship
d. the duty to accommodate

d. the duty to accommodate

Asher is a return-to-work coordinator. Today he is considering how the demands of an airline mechanic's job relate to an injured mechanic's current physical ability in an effort to design a modified work plan. What tools is Asher using?
a. a job analysis and a functional ability assessment
b. physical demands analysis and a functional ability
assessment
c. physical demands analysis and a medical report
d. a job analysis and a medical report

b. physical demands analysis and a functional ability
assessment

Each year approximately how many workplace incidents occur worldwide?
a. 104 million
b. 127 million
c. 317 million
d. 510 million

c. 317 million

For supported and sheltered work, which of the following are likely to be required to meet the duty to accommodate?
a. temporary changes to work tasks and temporary changes to the work environment
b. temporary changes to work tasks and permanent changes to the work environment
c. permanent changes to work tasks and temporary changes to the work environment
d. permanent changes to work tasks and permanent changes to the work
environment

d. permanent changes to work tasks and permanent changes to the work environment

Sofia is a psychology graduate student whose research project assesses the impact of disability management programs.
Which of the following outcome factors is she LEAST likely to include in her research?
a. quality of life
b. duration of injury
c. costs associated with injury
d. incident reports from the original incident leading to the
injury

d. incident reports from the original incident leading to the
injury

Anthony is an IT technician who injured his neck while installing a large new system. After several weeks' recovery
time he is returning to work under his physician's care for a probationary period to see if he can withstand the demands of
his job. What is Anthony's modified work arrangement best defined as?
a. light duty work
b. gradual work exposure
c. work trial
d. supported and sheltered

c. work trial

Which of the following is an example of light-duty work, assigned due to a back injury?
a. a chef taking a leave of absence to write a cookbook
b. a hairdresser resuming work on a part-time basis
c. a road worker shifting to the road signal part of the crew (stop/go
signal)
d. a nurse taking a new job in over the phone healthcare (Telehealth)

c. a road worker shifting to the road signal part of the crew (stop/go
signal)

Symptom severity and general health are considered part of which of the following indicators?
a. associated costs
b. duration of the work disability
c. rates of safety incidents and occupational
illness
d. quality of life

d. quality of life

Which of the following terms is associated with "proactive practices with the goals of preventing or reducing workplace
disability, intervening early in the face of risk or injury, and providing coordinated management and rehabilitation
functions to promote worker's recovery and safe timely return to work"?
a. systems approach
b. disability management
c. duty to accommodate
d. workplace accommodation

c. duty to accommodate

Jamal owns a medium sized trucking company. He argues that he is not able to accommodate a worker who lost a leg
in highway crash because his fleet does not include modified vehicles and it would be inconvenient to source and
purchase the adapted equipment. Jamal's arguments do not meet the standard of which of the following?
a. modified work
b. duty to accommodate
c. due diligence
d. undue hardship

d. undue hardship

How does case management facilitate the recovery of an injured worker?
a. through arrangement of quick, low-cost
treatment
b. by motivating them to want to return to work
c. by coordinating care from different providers
d. by working with stakeholders on job redesign

c. by coordinating care from different providers

When can a disability management program be most effective?
a. It is funded by the government.
b. It is supportive of safety initiatives
c. It is managed by an external
consultant.
d. It is legally motivated

b. It is supportive of safety initiatives

Who is often overlooked when planning modified work arrangements for an injured worker?
a. the worker's family
b. the worker's coworkers
c. the worker's family physician
d. the worker's union representative

b. the worker's coworkers

What should supervisors avoid saying when the injured worker comes back to work?
a. "How are you feeling today?"
b. "So, tell me all about your occupational therapy program."
c. "There are some changes that I would like to go over with you."
d. "A number of your coworkers have said they will be happy to help you settle back in."

b. "So, tell me all about your occupational therapy program."

Roohani is returning to work after a month and a half. What stage would her absence fall into, according to the
textbook?
a. acute
b. chronic
c. subacute
d. subchronic

c. subacute

Professionals with sufficient experience working in disability management and with the appropriate education can
write national exams to earn which of the following certifications?
a. Certified Physical Demands Analyst
b. Certified Light-Duty Worker Expert
c. Certified Return to Work Coordinator
d. Certified Work Accommodator

c. Certified Return to Work Coordinator

Tarek is returning to work after six months off following an acute back injury at work ultimately requiring surgery.
What organizational practice may sabotage his return by making him feel stigmatized?
a. changing his job to accommodate his current capabilities
b. posting photos of workers with perfect safety records in the cafeteria
c. holding an educational session for all workers on carpal tunnel
syndrome
d. timing his return to coincide with a company picnic or other social event

b. posting photos of workers with perfect safety records in the cafeteria

What is the key benefit to the worker from integrated claims management?
a. more money
b. less concern about rehabilitation
c. more timely resolution of the claim
d. not having to deal with the people at workers' compensation

c. more timely resolution of the claim

What is the key benefit to senior management from integrated claims management?
a. data on safety and disability management performance
b. identification of employees with injuries
c. easier planning for return-to-work
d. tracking where an injured worker is in the recovery and rehabilitation
process

a. data on safety and disability management performance

Arjun is recovering from a hip injury sustained in a fall at work. He has asked his physician to complete a form that
details Arjun's ability to perform job tasks. Which of the following is the physician completing?
a. a WCB claim
b. an insurer status report
c. a physical demands
analysis
d. a functional ability assessment

d. a functional ability assessment

Which of the following is a physical demands analysis best completed by?
a. the treating physician
b. the injured
worker
c. someone highly familiar with the job
d. a supervisor

c. someone highly familiar with the job

Ellie sustained a traumatic brain injury following a fall from a ladder at her job as assistant manager in a sporting goods store. Ellie was not able to return to her previous job and now works with close supervision in a small convenience
store. Which of the following best describes Ellie's accommodation?
a. light duty work
b. gradual work exposure
c. work trial
d. supported and sheltered work

d. supported and sheltered work

Which of the following is the aspect of human rights legislation that means employers must accommodate the needs of
a disabled worker unless the modification would lead to health and safety difficulties or present unsustainable economic
or efficiency costs?
a. duty to
accommodate
b. disability management clause
c. due diligence
d. undue hardship

d. undue hardship

What might be a prudent way for Wenxi to find out if going back to the same job is a viable option after a few weeks
of treatment for an anxiety disorder?
a. a work trial
b. supportive work
c. light duty work
d. work hardening

a. a work trial

Which of the following is NOT considered a best practice in disability management?
a. early
intervention
b. full recovery
c. prevention focus
d. RTW case management

b. full recovery