RPH

COMMUNICATION

- Latin word 'communis'' or commonness

- process of conveying information to others

Communication is a two-way process...

by which information is exchanged through a common system of symbols

of reaching mutual understanding

in which parties involved exchange information

American Management Association

effective communication is an essential element of achievement in every company

An organization whose people communicate effectively experiences...

fewer of the misunderstandings that create friction between people

TWO GOLDEN RULES TO COMMUNICATE EFFECTIVELY

- Organize thoughts in mind before sharing them with others.

- Communication is Collaborative

not Competitive

Seven C's of Communication Principle

* Completeness
* Conciseness
* Coherence
* Concreteness
* clarity
* correctness
* courtesy

Key Principles of Ethical Communication

* Honesty
* Openness to Other Views
* Commitment
* Consensus Building

Messages are a collection of symbols that...

appear purposefully organized (meaningful) to those sending or receiving them.

Eight elements that constitute the creation of a message

- Source

-Encoding

-Transmitting

-Channels

-Decoding

-Receiver

-Feedback

-Barriers

Types of Communication

verbal and nonverbal

verbal communication

messages are transmitted verbally

2 types of verbal communication

- Oral Communication

-Written Communication

oral communication

- spoken words are used

- face-to-face conversations

speech

oral communication is influenced by

pitch

Advangtages and disadvantages of Oral communication

It brings quick feedback.

reading facial expression

Written Communication

-written signs or symbols are used to communicate

-can be transmitted via email

letter

-most common form of communication being used in business.

advantages and disadvantages of written communication

- Messages can be edited and revised

- provides record and backup.

- enables receiver to fully understand it

- doesn't bring instant feedback

Nonverbal Communication

-sending or receiving of wordless messages

-gesture

body language

- is all about the body language of speaker.

Elements of nonverbal communication

-Body language

-Gestures

-Facial expressions

-Eye contact

-Body stance

Body language

non-lexical communication where ideas or messages are expressed using your body

posture

gesture

Gestures

hand or head movements that indicate a particular meaning

Facial Expressions

executed using the facial muscles

Eye contact

looking directly at your audience's eyes

Body stance

how you sit or stand

Proxemics

-refers to the use of space to convey an idea or image

-significant indicator of how close or intimate we feel toward people

The Intimate Zone

0" - 1..5'

The Personal Zone

1.5 - 4'

The Social Zone

4' - 12'

The Public Zone

12' - infinity

Paralanguage

use of volume

-Vocal characterizers

-Vocal qualifiers

-Vocal segregates

Vocal characterizers

vocal aspect of the following actions

yawning

whispering

Vocal Qualifiers

include tone

Vocal Segregates

include sounds like "uh-uh"

Chronemics

an attitude of time which disclose information with others about status and relationship

Artifacts

refers to the things a person owns

it includes preference

taste

Levels of Communication

- intrapersonal

- interpersonal

- small-group

- public

- mass

intrapersonal communication

- communication with oneself

- occurs in your own mind

- It is the basis of your feelings

biases

interpersonal communication

communication between two people but can involve more in informal conversations.

small group communication

- communication within formal or informal groups or teams

- results in decision making

problem solving and discussion within an organization

public communication

involves a speaker who seeks to inform

mass communication

is the electronic or print transmission of messages to the general public.

Mass media

- Outlets of mass communication

- radio

television

Barriers in Communication

Reason behind an ineffective communication

Types of Communication Barriers

Semantic Barrier

Physical Barrier

Emotional Barrier

Personal Barrier

Technological Barrier

Cultural Barrier

Semantic / Language Barrier

-Language problems