mgmt review

the degree to which the organization achieves a stated goal is called

effectiveness

These managers are responsible for departments that perform a single task and have employees with similar skills.

functional managers

which of the following types of managers is in charge of the functions that directly advance the core work of an organization?

line

which of the following roles involves scheduling, budgeting, and setting priorities?

resource allocator

which of the following types of managers is directly responsible for the production of good and services?

first-level

Assigning tasks, grouping tasks into departments, delegating authority, and allocating resources across the organization is known as

organizing

According to Mintzberg, which of these is an interpersonal role?

liason

A social entity that is goal-directed and deliberately structured is referred to as a(n)

organization

Which of the following roles involves bargaining with others to meet unit or departmental goals?

negotiator

In which of the following roles do managers initiate improvement projects, identify new ideas, and delegate idea responsibility to others?

entrepreneur

Managers shift gears quickly and therefore, the average time spent on any one activity is less than

nine minutes

The president of Pepsi Company is the keynote speaker at a retirement dinner for a long-time bottler. This is an example of which of the following roles?

figurehead

The nature of management is to motivate and coordinate others to cope with challenges that are far-reaching and

diverse

By definition, an organization is considered _____ because it is made up of two or more people.

a social entity

Keith Erckard, manager of the jewelry division of a major department store, coordinated the work of several people across several departments to accomplish a $500,000 fundraising for an animal shelter. He can best be described in his fundraising activities as a(n):

project manager

Which of the following skills includes specialized knowledge and analytical ability?

technical

How an organization goes about accomplishing a plan is a key part of the management function of

organizing

The individual performer is a _____; whereas the manager has to be a(n) _____.

specialist; generalist

At the top management level, the most important skills are _____.

conceptual skills

Which of the following skills is the manager's ability to work with and through other people and to work effectively as a group member?

human

A subfield of the classical management perspective that focuses on the total organization rather than the individual worker, delineating the management functions of planning, organizing, commanding, coordinating, and controlling is called

administrative principles

All of the following are characteristics of Weberian bureaucracy except

management is the same as the ownership of the organization

Which of these is a major criticism of scientific management?

it ignored the social context of work

Which of these perspectives emphasized a rational, scientific approach to the study of management and sought to make organizations efficient operating machines?

classical perspective

Which of these stresses the satisfaction of employees' basic needs as the key to increased worker productivity?

scientific management perspective

The aspects of a culture that guide and influence relationships among people are known as

social forces

The concept that the whole is greater than the sum of its parts is known as

synergy

From the 1950s until today, which management perspective has remained the most prevalent?

scientific management

the subfields of the classical perspective include

administrative principles, bureaucratic organizations, and scientific management.

The behavioral sciences approach is based on which of the following disciplines?

all of the above

Max Weber felt that the selection of employees should be based on

competence

Benjamin believes his employees are responsible, creative, and able to work with minimal direction. He is a

Theory Y Manager

A manager who focuses on one part of the organization, such as production, without considering the impact on marketing or sales does not understand

systems thinking

The sequence of suppliers and purchasers, covering all stages of processing from obtaining raw materials to distributing finished goods to consumers, is known as

supply chain management

Matrix Dress Designs operates using the concept of empowerment, where employees act independently and with management facilitating rather than controlling workers. These qualities represent which management approach?

humanistic perspective

Within his role as a financial accountant, Russell uses the capital asset pricing model and other mathematical tools to help clients keep track of their finances. Which perspective or approach does Russell apply most at his work?

quantitative perspective

Which of the following is reflected in management information systems designed to provide relevant information to managers in a timely and cost-efficient manner?

information technology

Strong anti-American sentiments in many parts of the world exemplify the effect of

political forces

Which of the following uses the latest information technology to keep in close touch with customers and to collect and manage large amounts of customer data?

customer relationship management

Chester Barnard felt that which of the following could help a poorly managed organization?

informal relationships

Whereas scientific management focused on individual productivity, the administrative principles approach focused on

the total organization

Which of the following is a bar graph that measures planned and completed work along each stage of production by time elapsed?

Gantt chart

Frederick Taylor's contributions were in the field of

scientific management

Weber's vision of organizations that would be managed on an impersonal, rational basis is called a(n)

bureaucracy

A consultant who recommends the effectiveness of sensitivity training to every organization he serves is violating the basics of which of the following perspectives?

contingency perspective

It is often difficult to make decisions about subsystems because they are

interdependent

Which of the following is not a criticism of scientific management?

It does not appreciate the careful study of tasks and jobs

Which of the following is identified as a recent trend that has staying power?

customer relationship management

A management perspective that suggests jobs should be designed to meet higher-level needs by allowing workers to use their full potential is called a

human resources perspective

Genex Dynamics is a ballistics company that uses the unity of command, scalar chain, and division of work principles. These are part of which management philosophy?

administrative principles approach

A government inspection has required your company to upgrade the safety equipment in the manufacturing process of ice cream. What dimension of the external environment has influenced these upgrades?

legal-political

Culture can be defined as

the set of key values, beliefs, understandings, and norms shared by members of an organization

Which environment includes all elements existing outside the boundary of the organization that have the potential to affect the organization?

organizational environment

Grocery stores that encourage the use of reusable bags and provide a location for customers to recycle used plastic grocery bags are impacting the

natural dimension

The internal environment within which managers work includes all of the following except the

labor market

Which of the following cultures values and rewards a methodical, rational, orderly way of doing things?

consistency culture

Which of these is not part of an organization's general environment?

competitors

Which of the following cultures is suited to organizations that are concerned with servicing specific customers in the external environment but without the intense need for flexibility and rapid change?

achievement culture

Culture tends to differ between organizations but appears similar within

industries

Ping is a top-level executive at a banking institution. She spends a significant part of her day meeting with local government officials, every-day consumers, and federal banking officials to address key issues in the banking industry. Ping's role can best be described as

boundary spanning

Not having sufficient information about environmental factors to understand and predict environmental needs and changes is called

uncertainty

When an organization deals with only a few external factors and these factors are relatively stable, managers experience

low uncertainty

For Southwest Airlines, all of the following can be suppliers except

delta air lines (providing competition)

Taylor manages a food distribution company that is highly focused on creating a strong cohesive culture, but the company does not tie organizational values directly to goals and desired business results. Taylor's company most likely falls in which quadrant of organizational performance and culture?

Quadrant D

What type of intelligence occurs when managers gather information by talking with colleagues and subordinates within the organization about what is going on in departments and about issues they see with customers, suppliers, or competitors?

personal internal

Which environment represents an ever-changing and uneven playing field compared with domestic environment?

global

McDonald's "I'm Lovin' It" is an example of a

slogan

A narrative based on a true event that is repeated frequently and shared by organizational employees is referred to as a

story

Heroes are important to an organization due to the fact that they

all of the above

The people and organizations in the environment who acquire goods or services from the organization are

customers

Symbols, stories, and heroes are important because they

communicate the significant values of an organization

Which of the following statements is true regarding the adaptability culture and its ability to emerge?

An adaptability culture emerges in an environment that requires fast response and high-risk decision making.

Which of the following would be considered a visible artifact of a company's corporate culture?

all of these choices

The general environment dimension that includes consumer purchasing power, the unemployment rate, and interest rates is called the

economic dimension

When environmental factors change rapidly, the organization experiences high

uncertainty

A primary way in which managers shape cultural norms and values to build a high-performance culture is through

cultural leadership

All of the following types of companies are likely to experience high uncertainty except a(n)

soft-drink bottler

A source of business intelligence for managers is

all of these choices

All of these are a part of an organization's task environment except

employers

Which of the following plays a key role in creating an organizational climate that enables learning and innovative responses to threats from the external environment, challenging new opportunities, or organizational crises?

corporate culture

Preference for achievement, heroism, assertiveness, work centrality (with resultant high stress), and material success is known as

masculinity

Kristi, a Japanese expatriate working in Denmark, tends to use communication primarily to build personal social relationships. She feels that relationships and trust are more important than business. Kristi is surprised that her business associates in Denmark do not share the same views. Based on this information, Kristi most likely grew up in what type of culture?

high-context

A multinational corporation typically receives at least what percent of its total sales revenues from outside the parent's home country?

25%

The Globe Project would describe countries where women are often in positions of high status as low in

gender differentiation

Which of these reflects a cultural preference for cooperation, group decision making, and quality of life?

femininity

Which of the following has a goal to guide the nations of the world toward free trade and open markets?

WTO

MNCs that are truly world-oriented and favor no specific country are considered

geocentric

A preference for a loosely knit social framework in which individuals are expected to take care of themselves is called

individualism

Which of the following countries possesses a low degree of gender differentiation?

Denmark

All of the following are components of cultural intelligence except

analytical

A cultural attitude marked by the tendency to regard one's own culture as superior to others is called

ethnocentrism

A 2019 report from research firm eMarketer indicated that which country would soon overtake the United States as the world's largest retail market?

China

The concept that proposes that corporations can alleviate poverty and other social ills by selling to the world's poorest people is known as

bottom of the pyramid

Riots, revolutions, civil disorders, and frequent changes in government that affect the operations of an international company show

political instability

Liberia recently endured a destructive civil war, which killed more than 250,000 people. It is currently one of the UN's most expensive peace-keeping operations. This is an example of

political instability

For the past several years, foreign companies have invested more in business in what country compared to any other country in the world?

China

Companies use which of the following tools to engage in the international arena, either to acquire resources or to enter new markets?

all of these choices

What type of interaction requires more time because a relationship has to be developed and trust and friendship must be established?

high-context

Which of the following means that members of a society feel uncomfortable with ambiguity and thus support beliefs that promise certainty and conformity?

uncertainty avoidance

The legal-political environment, in international operations, includes which of the following?

political risks