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Study terms and definitions
Social inventions for accomplishing common goals through group effort
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What are organizations?
Essential characteristic is the coordinated presence of people, rather than things.
What is a social invention?
The attitudes and behaviors of individuals + groups in organizations
Define organizational behavior
The knowledge, skills, and abilities embodied in an organizations employees.
What is human capital?
Social resources (relationships) that individuals obtain from participation in a social structure
What is social capital?
What are the three goals of OB?
The art of getting work done through others
Basing organizational practices on the best scientific evidence
centralized, emphasis on ways to manage work more efficiently
The Classical Viewpoint (Management)
System for using research to determine optimal degree of specialization and standardization of work tasks.
Strict chain of command
Strict, detailed rules
Centralization at top of organization
Characteristics of a Bureaucracy
Strict chain of command is alienating
-Strict rules lead employees to adopt a "bare minimum" approach
Strong centralization ignores new innovative ideas
Critiques of Bureaucracy
Came from Hawthorne studies, proposed that better human relations could increase worker productivity
What is the Human Relations Movement?
Workers' motivations were studied by examining how changes in working conditions affected output
What were the Hawthorne Studies?
Recognizes organizations as different, meaning they require different ways of managing
What is the Contingency Approach?
informational, interpersonal, decisional
What are the 3 managerial roles?
Monitor - scans external environment to find ideas
Disseminator - summarizes meetings and sends info
Spokesperson - talks to external environment
What are the information roles in management? (3)
Figurehead - serve as symbol and motivate
Leadership - select, mentor, reward, etc.
Liaison - maintains horizontal networks
What are the interpersonal roles in management? (3)
Entrepreneur - turn problems into new changes
Disturbance Handler - solves employee/resource conflicts
Resource Allocator - deploys time, resources, HR
Negotiator - conducts negotiation with other orgs
What are the decisional roles in management? (4)
A workplace that provides employees with:
meaning + purpose,
sense of community
connection to others.
Organizational values and principles centered on fulfilling employee needs + promoting their best interest
Positively oriented human resource strengths that can be measured, developed, and effectively managed for performance improvement.
Positive Organizational Behavior (POB)
An individual's positive psychological state of development
(self-efficacy, optimism, hope, and resilience)
Attracting, developing, and retaining people with the required skills to meet current and future business need
Positive state that is characterized by vigor, dedication, and absorption of work.