Identifying and Managing Volatile Situations: De-Escalation

These flashcards cover key concepts from the lecture on identifying and managing volatile situations through the aggression continuum and techniques for de-escalation.

Aggression Continuum

A series of escalating behaviors indicating increasing levels of aggression.

Calm and Non-Threatening

Presenting in a manner that is non-agitated and respectful, functioning as 'another person in society.'

Verbally Agitated

A state in which a person expresses verbal anger not directed at any specific person or object.

Respecting Dignity

Listening to the person’s concerns and being compassionate to save their self-esteem.

Verbally Hostile

Behavior similar to verbal agitation but with anger directed over generalized statements, oblivious to calming efforts.

Maintaining Non-Threatening Posture

Keeping body language relaxed and avoiding aggressive gestures to respect personal space.

Verbally Threatening

A stage where a person focuses anger on a specific target, demands actions, and makes threats.

Defensive Posture

A stance taken to prepare for potential physical aggression or violence.

Physically Violent

A state where an individual attacks physically in some manner.

Cornering

To trap a person in a situation, which can be done through various dangerous methods including contact, angular, psychological, and exit cornering.