Introduction to Intervention

Intervention

It refers to the entering in an ongoing system of relationships, to come between or among person, groups, or objects for the purpose of helping them

True

Interventions enter into the ordinary continuous stream of organizational life and are shaped by politics, workload, goals, environment, relationships, and history

True or False

Action Planning

It refers to one of the two core interrelated activities in intervention, which devises an appropriate intervention strategy to address organizational problems

Implementing

It refers to one of the two core interrelated activities in intervention, which structures chosen interventions to fit an individual, team, or organization.

Intervention Event

It refers to a single, discrete meeting, workshop, or milestone

Intervention Strategy

It refers to a deliberate, sequenced series of progressive steps/events combined into a coherent program to achieve an overall objective

Principle of Congruence

The _________ posits that change activities must be precisely matched with diagnostic data, the root causes of the problems, and the nature of the organizational units

Harrison’s Rule of Depth

__________ posits that a change agent must intervene no deeper than necessary to achieve the client’s objective since deeper levels involve higher emotional risk, personal anxiety, consultant dependency, and lower transferability

Maximize Diagnostic Data

It is the first among Beer’s sequence considerations, which runs data-generating events first to fine-tune subsequent steps

Maximize Effectiveness

It is the second among Beer’s sequence considerations, which builds early momentum and confidence to ease harder later phases.

Maximize Efficiency

It is the third among Beer’s sequence considerations, which systematically conserve time, energy, and financial resources

Maximize Speed

It is the fourth among Beer’s sequence considerations, which structures elements to align with the client’s desired pace of change.

Maximize Relevance

It is the fifth among Beer’s sequence considerations, which ensures the most pressing, primary problem is addressed first.

Minimize Strain

It is the sixth among Beer’s sequence considerations, which starts with safer, low-anxiety activities to protect organizational health.

Change Agent

Failed interventions systematically damage both parties. For instance, ________ suffers self-doubt and reputational loss.

Organizational Members

Failed interventions systematically damage both parties. For instance, ________ experience an increase in defensive behavior, decrese in appropriate coping skills, severe psychological burnout, and increased cynicism.

Readiness

It refers to the collective involvement, willingness, energy, capability, and motivation of the system to execute change

Persuasive Communication

__________ influences readiness by utilizing oral and written channels by leadership to explicitly highlight the urgency and necessity of change.

Active Participation

__________ influences readiness by involving members directly in diagnostic activities so they discover the need for change themselves.

Sharing External Information

__________ influences readiness by bolstering internal reports with credible external validation like industry data, news media, or academic research

Empirical-Rational

The ________ standard approach to change assumes people are rational and will change if provided logical data and programmatic justification

Normative-Reeducative

The ________ standard approach to change assumes change happens only when personal attitudes, values, skills, and group norms are actively transformed, having interventions as structured so content execution concurrently builds new behavioral norms.

Power-Coercive

The ________ standard approach to change is enforced via policy, legal frameworks, economic sanctions, or psychological compliance (guilt/embarrassment)

Creating Opportunities for Learning

One of the three foundational OD architecture is ________, which states that experiential exercises and reflective debriefs must be structured so members learn how to solve problems, and ensure long-term system competence

Giving Free Choice

One of the three foundational OD architecture is ________, ensuring explicit autonomy to participate and direct outcomes without institutional coercion or shame.

Providing Clear, Explicit Outcomes

One of the three foundational OD architecture is ________, which builds absolute authenticity and trust by being uprfront about risks, targets, and goals.

Facilitative

One of the five primary roles of a change agent is ________, which clarifies alternatives, pathways, and choices to help groups reach their own goals

Gatekeeping

One of the five primary roles of a change agent is ________, which spans boundaries and manages negotiations/feedbacks between teams or hierarchical tiers.

Diagnostic

One of the five primary roles of a change agent is ________, which mirrors observed data and behaviors to enhance collective self-awareness

Architectural

One of the five primary roles of a change agent is ________, which intentionally design sessions, environments, and structural agendas to prompt learning.

Mobilizing

One of the five primary roles of a change agent is ________, which explicitly advocates for a specific approach or systemic perspective

Misrepresentation of the Intervention

One of the four high-risk ethical issues is ________, which refers to the deliberate hiding of costs, difficulty, or over-promising outcomes to please a client

Misrepresentation of Skill Level

One of the four high-risk ethical issues is ________, which refers using a client as an experimental testing ground for an intervention method outside the practitioner’s competence.

Collusion with the Client

One of the four high-risk ethical issues is ________, which refers to agreeing to deploy a groundless intervention without diagnostic data, or becoming so embedded in the culture that objective perspective is lost.

Coercion/Manipulation

One of the four high-risk ethical issues is ________, which refers to depriving members of transparent information or genuine free choice regarding participation.

Individual Interventions

Interventions are strategically classified among three organizational domains. The following bullets from the image belongs to which category?

Team Interventions

Interventions are strategically classified among three organizational domains. The following bullets from the image belongs to which category?

Organizationwide Interventions

Interventions are strategically classified among three organizational domains. The following bullets from the image belongs to which category?