Career and Life Chapter 1

Get a hint

hint

active listening

active listening

Concentrating on what is said so that you understand and remember the message

Body Language

Person's posture, facial expressions, gestures, and way of moving

Clarification

make something clearer with further information

Commitment

when you pledge to do something in the future and follow through on their pledge

Communication

is the process of sending and receiving messages between people

Conflict

is a clash among people who have opposing ideas or interests

Cooperation

is associating with others for mutual benefit

Conviction

confidence or certainty

Eye Contact

is direct visual contact with another person

Feedback

Occurs when a listener lets a speaker know that he or she is trying to understand the message being delivered

Interject

insert something into a discussion

Mediation

Settling a conflict with the help of a neutral third party

Mixed Messages

When your words and body language do not communicate the same thing

Negotiation

Communication about a problem with the goal of finding a fair solution

Nonverbal Communication

is sending messages without words, often through facial expressions and gestures

Refusal Skills

are communication strategies that can help you say no when you are urged to take part in behaviors that are unsafe, bad for you, or go against your values

Role Model

is a person who sets an example for others

Sense of Self

is your idea of who you are, based on your emotions, personality, and the ways you perceive the world

Teamwork

working with others to achieve a common goal

Verbal Communication

Authoritarian

Makes decisions on own judgment and tells others what to do

Democratic

Encourages team members to express their opinions; Decisions are made by the majority

Integrated

Emphasize on maintaining group harmony and helping team members build good relationships

Laissez-faire

Takes a "hands off" approach and lets the group function on its own

Assertive

Express your ideas and opinions firmly and with confidence

aggressive

Overly forceful or pushy

Passive

Keep your opinions to themselves and give in to the influence of others

Majority Rule

Democratic process in which decisions are made by voting

Compromise

Settlement of differences in which each side makes concession or sacrifices

Consensus

Agreement by the entire group and everyone's ideas are taken into account