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who is the CEO of WestFarmers:
Rob Scott
how many target stores closed:
75 stores
when did the closure of the target stores occur:
May 2020
how many target stores were rebranded into Kmart stores
90
how many employees lost their jobs:
1300
KKP1 importance of leadership: (HEADING)
how did Westfarmers use stratergy 1 of build share vision during change:
Scott communicated the benefits of changing and the consequences of not:
‘making it more efficent in a tough market”
how did westfarmers use statergy 2 of ongoing communication during change:
Scott has continued to communicate to staff and customers which stores are being shut or rebranded
how did westfarmers use stratergy 3 of ongoing support during change:
Scott provided team members with opportunity of redeployment to stores eg kmarts ( including rebranded), Bunnings and office works
KKP2: management stratergies to respond to KPI data:
staff training: to learn new job opportunities training will be provided at Kmart, Bunnings and Officeworks
Staff motivation: Provide rewards and recognition for staff embracing new changes
Redeployment of resources: labour resources were redeployed to Kmart, Bunnings and Officeworks, important because the skills of Target employees can be redeployed to another area of business instead of being lost
KKP3": STRATERGIES TO IMPROVE CORPORATE CULTURE HEADING
how have Zappos used hiring employees who display zappos values
new recruits are invited to meet the whole team in a social setting to determine if they align with existing values (HELPING TO MAKE SURE BUSINESSES VALUES STICK)
KKP4: SENGES HEADING
how have westfarmers used mental models:
Target has been operating the same way for 100 yrs so the fact that they have closed some of the Target stores shows they are open to change.
how have westfarmers used shared vision:
Rob Scott continues to display shared vision of business about the reason for the change “build more efficent in a tough market”
how have west farmers used personal mastery:
as employees are redployed to other WestFarmers brands employees will be enocuraged to self evaluate skills in new roles and seek training to achieve WestFarmers business objectives
How have WestFarmers used Team learning:
with the conversions of 90 stores employees will have opportunities to work together and learn about practices so learning is more quick as group can solve problems together
how have WestFarmers used systems thinking:
Rob Scott and Target/Kmart directors acknowledge that change in one area will impact the others
KKP5: LOW RISK STRATERGIES HEADING:
how have West Farmers used support stratergy:
opportunities for redeployment at other WestFarmers brands eg Kmart, Bunnings and OfficeWorks and if your in a regional area surrounded by no stores Rob will find other job opportunities for you
how have West Farmers used communication stratergy:
Rob Scott has communicated to Employees and customers regarding which stores will be converted and shut down, so they aware of the changes and if they will be impacted
KKP 7: THREE STEP CHANGE MODEL
how have westfarmers used unfreeze stratergy:
Rob Scott has communicated the urgent message as to why change has to occur “to support thousands of people we employ”
how have westfarmers used change stratergy:
the change was taken over the course of 18 months (providing time for change to be implemented smoothly)
employees retained stores at other WestFarmers brands
how have WestFarmers used refreeze stratergy:
for the stores converted into Kmarts clear policies would have constantally been communicated to ensure staff don’t revert back to target processes (ENSURING SUCCESS OF CHANGE)
KKP 8 EFFECT OF CHANGE ON STAKEHOLDERS HEADING:
how has it positivelly and negatively effected Target Managers":
POSITIVE: many opportunities for managers to develop new skills and advance careers as the conversions and closures would create new roles within Kmart
NEGATIVE: however their may be less reduced roles which means less authority
how has it positively and negatively effected Target employees:
POSITIVE: new opportunities of employment due to redeployment at Kmart, Bunnings and officeworks stores
NEGATIVE: 1300 employees loss their jobs as they have been made redundant
How has it positively and negatively effected Target Customers:
POSITIVE: those stores converted to Kmarts will be selling lower priced items due to Kmarts Lower cost stratergy
NEGATIVE: inconvinent if your livining in an area with a store thats been closed down eg HIGHPOINT
KKP 9 CSR CONSIDERATIONS: HEADING
how have WestFarmers considered their employees during change:
offered redeployment opportunities at WestFarmers brands for employees (less stress about job security
how have WestFarmers considered the general community during change:
when WestFarmers redeployment can’t be obtained WestFarmers works with employers in regional areas to make sure job secuirty is secure
KKP 10: IMPORTANCE OF REVIEWING KPIS HEADING
how much did it cost kmart to implement the change and how much did they earn as a result and was the change worth it:
$110 million dollars and they recieved $634 million
so therefore the change was worth it for WestFarmers because their number of sales increased significantally in comparison to before changes
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