Internal Communication and Information Audit

These flashcards cover principles of internal communication, information audit strategies, strategic management constraints, and the relational dynamics within organizations according to the lecture notes.

Principle of Collective Information Problem Management

A management approach focused on the active involvement of all organizational actors in the process of handling information.

Principle of Receiver's Situation Consideration

The practice of paying attention to meanings and how they are interpreted by the recipients of communication in relation to others.

Internal Information Quality

Information that is characterized by being adapted to the user and being readable or legible.

Non-communication

A form of communication demonstrated by acts such as failing to invite medical staff into working groups or forming exclusive high-level alliances, often perceived as contempt or intentional ignorance by the excluded parties.

Interpretative Meanings (Positive/Negative)

The set of meanings attributed to a communication device; for example, medical staff may interpret new procedures as positive 'effectiveness' or negative 'imposition' depending on theirPerspective.

Strategic and Political Management

A management style where leadership is positioned at the center of constant pressures and groups, requiring endless negotiation rather than purely rational decision-making.

Scapegoat ('Țap ispășitor')

A target used by subordinates to blame for diagnostic or care errors when they are unable or unwilling to understand the complex constraints faced by general management.

Normative Reference Framework

An organizational context consisting of ethical principles, moral values, and rules of behavior that serves as a guide for strategic communication actions.

Loyalty Effect Device

A communication setup used to create attachment by displaying company philosophy, values like partnership, and specific images to denote that the firm's relations with employees are privileged and trust-based.

Internal Communication Audit Questions

Key inquiries focusing on whether information is reformulated based on recipients and whether message formulation is based on receiver surveys or shared points of view.

Generalized Communication

Communication that transmits to personnel that the company seeks a privileged relationship based on mutual trust, sometimes interpreted as a form of paternalism or manipulation.

Internal Communication Skills

Professional competencies including the ability to participate in debates, reformulate information, and maintain positive attitudes toward listening and dialogue.

Collective Construction of Situations

The process where management and employees interact to build the conditions for a harmonious and effective organization through internal communication.

Vital Center of Activities

The concept that internal communication is not an 'extra' task but the core element essential for all other managerial acts.