Studied by 30 People
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sender
has something he/she wants to communicate initiates
message
what the sender uses to communicate (oral, written, nonverbal, symbols, gestures)
channel
means through which the message travels (hearing, reading, phone, thing)
receiver
decodes and responds to message
feedback
response, feedback sent to the sender can be same forms as the message
five communication barriers
physiological psychological educational environmental cultural
CB - physiological
things felt within the body (hot, sick, headache)
CB - psychological
things experienced within the mind (stress, heightened emotions, social attitudes)
CB - educational
our level of knowledge (too much or too little)
CB - environmental
things in space around us (too loud, too quiet, too dark)
CB - cultural
things related to who we are (language, beliefs, values, norms)
four types of listening
empathic appreciative comprehensive critical
L - empathic
when you listen to understand
L - appreciative
when you listen to enjoy yourself
L - comprehensive
when you listen to learn something new
L - critical
when you listen to form an opinion of what someone else said
active listening
-fully listening on what is being said using all the senses -showing that you are listening with your habits/behaviors
ways to improve active listening
-listen without judgment -no interrupting -model positive nonverbal behavior (eye contact, leaning) -ask open ended questions (ie. tell me more)
benefits of active listening
-improve communication -boost collaboration -truly understand what the other person is saying -connect on a deeper level -demonstrate empathy -resolve conflict -build trust -establish rapport
as listening becomes developed...
it will become a habit
ethics
morals somebody goes by, right vs. wwrong
three things that all communication should seek to do
build, inspire and motivate
a good speaker is...
a good person speaking well