Consideration and the Emotional Bank Account, deposits and withdrawals, emotion, understanding, attending, keeping commitment, clarifying, showing integrity
The Model that Covey established is called the Emotional Bank Account. He uses the analogy of making deposits and withdrawals in a bank account to demonstrate our interactions with other people. Instead of a regular bank account, Covey ties in emotion within his model. Covey established five major deposits that build up the EBA: understanding the individual, attending to the little things, keeping commitments, clarifying expectations, and showing personal integrity.