Bias and Everyday Communication Challenges

two components of bias in organizations

Prejudice and Discrimination

neutral stereotype

An assumption that seems neutral but reinforces bias. Example: Saying “women are better listeners” — still a gender stereotype.

positive stereotype

A stereotype that appears complimentary but still generalizes. Example: Assuming “Black employees are strong leaders” may lead to overburdening them.

unconscious or blind biases

Hidden attitudes that influence decisions without awareness. Example: Preferring job candidates who “seem like a good fit.”

implicit biases

Automatic, learned associations about groups of people that affect perception and behavior. Example: Assuming men are more assertive leaders.

intentional stereotyping and discrimination

When individuals consciously act on prejudice to exclude or harm others. Example: A manager deliberately not promoting women.

everyday communication challenges

Microaggressions, code-switching, and exclusionary humor create emotional stress for marginalized employees. Example: Constantly being interrupted in meetings.

mansplaining

When a man explains something to a woman in a condescending or dismissive way. Example: A male coworker repeating what a woman just said as if it were his idea.

imposter syndrome

Feeling undeserving of one’s success, often experienced by minorities in high positions. Example: A woman of color doubting her promotion despite strong qualifications.

Four additional challenges that face organizations as the workplace becomes increasingly diverse

stereotyping and discrimination, everyday communication, relational barriers, and work-life balance