SPC3301 Exam 2 Short N Sweet Study

Symbols

Arbitrary, ambiguous, abstract

Language Rules

Phonological, Syntactic, Semantic, Pragmatic

Punctuation

Subjective identification of interaction start/end.

Speech Community

Shared norms for talk

CAT

Explains communication adjustment

Convergence

Becoming more similar

Divergence

Emphasizing differences

Accommodation

Movement toward/away.

Nonverbal Definition

All communication other than words.

Nonverbal vs. Verbal

Nonverbal is more believable, multi-channeled, continuous

Relationship-Level Meanings (Nonverbal)

Responsiveness, Liking, Power/Control

4 Types of Nonverbal

Kinesics, Haptics, Proxemics, Paralanguage (at least).

Attribution Theory

Explains why things happen/people act

Locus

Internal/External

Stability

Stable/Unstable

Specificity

Specific/Global

Responsibility

Controllable/Uncontrollable

Trait Inferences

Behavior to personality

Event Causation

Event to specific causes

Hearing

Physiological, passive

Mindfulness

Present, non-judgmental

Responding

Feedback to speaker

Remembering

Recalling information

Selective Listening

Only interesting parts.

Defensive Listening

Perceiving attacks

Literal Listening

Content only

DVNPT

Discrepant verbal-nonverbal messages

Discrepant Communication

Verbal and nonverbal contradict.

Expressiveness

Outward display of emotions.

Responsiveness

Reaction to communication

Situational Context

Influences interpretation

Responding to Discrepancy

Ignore, clarify, interpret, confront.

Types of Discrepancies

Contradiction, Mixed Message, Leakage

Communication (DVNPT)

Complex, multi-channeled

Ethical Obligation (Emotions)

Acknowledge and respect

Emotional Intelligence (EQ)

Understand/manage own/others' emotions.

Emotion

Physiological, cognitive, behavioral response.

Chilling Effect

Withholding due to fear

Counterfeit Emotional Language

Judgment disguised as emotion

Higher EQ

Better emotional perception, understanding, management, use.

Effective Emotion Expression

Identify, time/place, "I" language, specific, no gunny-sacking/hitting below belt.

CNSMT

Storytelling bridges not always positive

Communication (CNSMT)

Co-creating meaning through narratives

Storytelling

Recounting events to make sense/share

CNSMT Heuristics

Prospective, Retrospective, Interactive Sense-Making