Comptia Project+ Study Guide: Exam PK0-004, Chapter 6

Only includes definitions, look over processes in the notes.

Interproject Dependencies

Occur when you need the completed deliverables from another project in order to work on the current project

Interproject Resource Contention

Occurs when the same resources are working on multiple projects or tasks.

Organization Breakdown Structure (OBD)

Depicts departments, work units, or teams (rather than individuals)

Resource Breakdown Structure (RBS)

Depicts the work of the project according to the type of resources needed.

Responsibility Assignment Matrix (RAM)

Maps WBS Elements to the required resources

RACI Chart

Depicts types of resources and their responsibility level.

What does “R” mean in the RACI Chart?

Responsible for performing the work.

What does “A” mean in the RACI Chart?

Accountable, the one who is responsible for producing the deliverable or work package and approves or signs off on the work.

What does “C” mean in the RACI Chart?

Consulted, someone who has input to the work or decisions.

What does “I” mean in the RACI Chart?

Informed, someone who must be informed of the decisions or results.

What are the stages of Team Development?

Forming, Storming, Norming, Performing, Adjourning.

Forming Stage

The beginning of team formation, when all the members are brought together, introduced, and told the objectives of the project

Storming Stage

Where the action begins. Team members become confrontational with each other as they begin vying for position and control.

Norming Stage

The stage where things begin to calm down. Team members know each other well, comfortable with their positions in the team, and begin to deal with project problems.

Performing Stage

The stage where the team is productive and effective. The level of trust is high.

Adjourning Stage

The stage where the team breaks up after the work is completed, and team members return to their functional managers and teams.

Team Building

Set of activities or exercises designed to get diverse groups of people to work together.

Trust Building

The most important thing a PM can do to ensure a top-performing team.

Conflict

Incompatibility of desires, needs, or goals

Smoothing Technique

A temporary way to resolve conflict. In this technique, the areas of agreement are emphasized over the areas of difference, so the real issue stays buried.

Focusing Technique

A technique where one person forces a solution on the other parties. Although this is a permanent solution, it isn’t necessarily the best solution.

Compromising Technique

Is a technique that is achieved when each of the parties involved in the conflict gives up something to reach a solution.

Confronting Technique

Also known as problem-solving and is the best way to resolve conflict.

Avoiding Technique

Sometimes known as withdrawal, never results in solution. This occurs when one of the parties gets up and leaves and refuses to discuss the conflict.

Negotiating Technique

A technique that involves both parties communicating, listening, and asking questions.

Project Kick-Off

A meeting that is generally held after the project charter is signed. All team members may not be assigned at this point.

What are the main points in a Project Kick-Off meeting?

Welcome, Introductions, Key stakeholders and Project Sponsor, Project overview, Stakeholder expectations, Roles and Responsibilities, Q&A

Disgruntled Team Member

Poisons Team Morale

What are some signs of a Disgruntled Team Member

Argumentative, Make Snide Comments, Unproductive, and work Absent